Netflix often not working on SkyQ

[missy1994]

Yes I have in the past it does work sporadically but sometimes for days it just does the same circle thing round and round like a merry go round. Just want to know if this is something I will have to do each time.

Thank you for the. quick response and help guys x

[Chodley]

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@missy1994 wrote:

Yes I have in the past it does work sporadically but sometimes for days it just does the same circle thing round and round like a merry go round. Just want to know if this is something I will have to do each time.

Thank you for the. quick response and help guys x

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The "Manage Access and Devices / Sign out the Sky box" seems to work more consistently for more people than the other things but no one really knows why. Until Sky & Netflix figure out what's going on, and fix it, there's not much else you can do. Other than use a TV or Firestick app instead.

[missy1994]

Thank you appreciate the advice given and your time x

[Ange27007]

@missy1994 @I know it's ridiculous now. Over two months I've had to keep doing this. I rang them over two weeks ago and they said they were trying to find the solution. 

[Ange27007]

She's probably tried that like i have been doing for the last two months. Nothing works permanently its on off constantly. I was even cut off half way through a film once 

[Ange27007]

@Sam9999  I tried that didn't work I logged out on my I phone and when I clicked on Netflix I got the loading bar again. When I finally managed to get Netflix to work days later,as it picks and chooses when it wants to work,I logged back out again on my iPhone and it didn't  make me login on Netflix on tv  so I can't even login on the actual tv. And no I've not got a laptop. And shouldn't need one to be able to get Netflix to work 

[BaileyGB]

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@Ange27007 wrote:

@Sam9999  I tried that didn't work I logged out on my I phone and when I clicked on Netflix I got the loading bar again. When I finally managed to get Netflix to work days later,as it picks and chooses when it wants to work,I logged back out again on my iPhone and it didn't  make me login on Netflix on tv  so I can't even login on the actual tv. And no I've not got a laptop. And shouldn't need one to be able to get Netflix to work 

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Admittedly the "log off, and log back in" option doesn't work for everyone. But to date, it is the best fix available. TBH I don't think Netflix or Sky have a clue right now what the fix is and is being left up to the Community to find the solution. 

[Ange27007]

I don't have a laptop but I did log out on my i phone and it didn't work.

[Ange27007]

@BaileyGB  haha you're probably right. I just can't believe it cut me off half way through a film when it did work. Then I couldn't get flix at all for days after that 

[Chodley]

 

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@Ange27007 wrote:

She's probably tried that like i have been doing for the last two months. Nothing works permanently its on off constantly. I was even cut off half way through a film once 

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That's a different problem to it not starting though.

 logging out on the phone - you did it through this page, yes?  (I would imagine that should do the same as the laptop/browser interface)

 

So did it work after that and then failed again or did it make no difference?

[Ange27007]

Yes I did it through the Netflix app on my iPhone. I don't watch it on my iPhone it's just installed on it. I logged out on all devices through my iPhone. I have the fastest Wi-Fi through sky too, did a diagnostic test too. Showing no problems 

[Ange27007]

It didn't work no but it works when it feels like it so hard really to identify the problem switching off at mains ect worked on the odd occasions but like I said doing different things makes no difference in the long run 

[Anonymous]

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@Ange27007 wrote:

It didn't work no but it works when it feels like it so hard really to identify the problem switching off at mains ect worked on the odd occasions but like I said doing different things makes no difference in the long run 

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Can you try Sam's suggestion again but use the browser on your phone to remove the Q box rather than the App?

[Sam9999]

I think people are getting confused and they are logging out of the Netflix app instead of removing the Sky Set Top Box from their Netflix profile.

They need to be logged into the Netflix app and then "sign-out" of the Sky device. Thanks for posting the images to make it easier for the people.

[missy1994]

Yes its been months for me too lol. My daughter even said maybe I need to update my TV and I did that still didnt make a difference. I dont like watching my KD on computer lol its not the same especially now im watching Tale of the Nine Tailed grrrrrhhhhhh sky come on.