Netflix often not working on SkyQ

[Ange27007]

@Sam9999 Aaah Sam I get what you mean now.. I've just signed out of sky set top box device. Will see how that goes thanks mate 

[missy1994]

Its true thou it really does pick a choose when it feels like it and you are so right should not have to watch on phone or laptop. 

[Ange27007]

@missy1994  try what Sam and Chodly have recommended. I've just done it,and seems to be working now. But won't hold my breath haha 

[Paolo70]

writing from Italy,

I'm experiencing same problem.

I started after August.

I tried to contact Sky Italia, but no answer...

I'm going to fwd all this discussion in order to show that the problem is bigger and they have to do something...

Best,

Paolo

[Anonymous]

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@Paolo70 wrote:

writing from Italy,

I'm experiencing same problem.

I started after August.

I tried to contact Sky Italia, but no answer...

I'm going to fwd all this discussion in order to show that the problem is bigger and they have to do something...

Best,

Paolo

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They are aware of it (in the UK anyway) and are working on it. Have you tried Sam's suggestion? Chodley posted pics from their phone a few posts further back. Don't forget, you're removing the Q box from your Netflix account, NOT signing out of Netflix on your phone or computer.

[HalcyonDays]

I fully appreciate all the suggestions made by members of the community. I know they are trying to be helopful. My Netflix connectioin wiorks for days then it does not connect again. This issue should be solved by SKy. not by customersdoing their job for them  We pay our subscriotiin and Netflix is part of that . Surely if gthey are not fulfilling their contract then customers can leave eadly withut a penalty of give some kind oif refund or even offer another subscription channel for 3 months. Trying to speak to a member of Sky staff about this problem. They admit there have beden a number of reports from various custmers regarding Netflix not connection, but I was put through to 4 different people ,none of which were able to help.  I wasted over 1 hour on the phone to no avail.Earlier in this post a Sky employee said they were lookingi into this matter, but have posted nothing further about it. Sky need to do something now. No customer serevive when reaquired

[Ange27007]

@HalcyonDays  Couldn't agree with you more. Two months I've had all this! And I told the sky advisor that when I rung them 

[Chodley]

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@Sam9999 wrote:

I think people are getting confused and they are logging out of the Netflix app instead of removing the Sky Set Top Box from their Netflix profile.

They need to be logged into the Netflix app and then "sign-out" of the Sky device. Thanks for posting the images to make it easier for the people.

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Yes that's what I thought which is why I even posted screenshots. I don't think you could have made the instructions much clearer to be honest mate.

[Chodley]

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@HalcyonDays wrote:

I fully appreciate all the suggestions made by members of the community. I know they are trying to be helopful. My Netflix connectioin wiorks for days then it does not connect again. This issue should be solved by SKy. not by customersdoing their job for them  We pay our subscriotiin and Netflix is part of that . Surely if gthey are not fulfilling their contract then customers can leave eadly withut a penalty of give some kind oif refund or even offer another subscription channel for 3 months. Trying to speak to a member of Sky staff about this problem. They admit there have beden a number of reports from various custmers regarding Netflix not connection, but I was put through to 4 different people ,none of which were able to help.  I wasted over 1 hour on the phone to no avail.Earlier in this post a Sky employee said they were lookingi into this matter, but have posted nothing further about it. Sky need to do something now. No customer serevive when reaquired

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They have posted more than once that it's still being looked into but nowt yet. And I already asked in here or the other thread if they can please look specifically at why this "sign-out" solution seems to work for a lot of people. No response.

You can bet the Ts & Cs don't commit them to never having any technical issues so if you want to hire a lawyer to try to demonstrate breach of contract, I wish you luck.

By the way, mine still works and has never had this issue. No idea why not.

[Chodley]

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@Ange27007 wrote:

@Sam9999 Aaah Sam I get what you mean now.. I've just signed out of sky set top box device. Will see how that goes thanks mate 

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How else had you "logged out of all devices on your phone" before?

[Chodley]

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@missy1994 wrote:

Yes its been months for me too lol. My daughter even said maybe I need to update my TV and I did that still didnt make a difference. I dont like watching my KD on computer lol its not the same especially now im watching Tale of the Nine Tailed grrrrrhhhhhh sky come on. 

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She probably meant in case the TV had a native Netflix app of its own so you don't have to run it on the sky box.

otherwise, approx £25 on an Amazon firestick would also give you a working netflix app watchable on the big TV screen.

[Ange27007]

@Chodley before I did what you suggested,I logged out on my Netflix on my iPhone. No option to login/out on my smart tv. But since I've logged out on the sky set top box device as you said. It's been working. I'm hoping that's sorted it. 

[Anonymous]

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@HalcyonDays wrote:

I fully appreciate all the suggestions made by members of the community. I know they are trying to be helopful. My Netflix connectioin wiorks for days then it does not connect again. This issue should be solved by SKy. not by customersdoing their job for them  We pay our subscriotiin and Netflix is part of that . Surely if gthey are not fulfilling their contract then customers can leave eadly withut a penalty of give some kind oif refund or even offer another subscription channel for 3 months. Trying to speak to a member of Sky staff about this problem. They admit there have beden a number of reports from various custmers regarding Netflix not connection, but I was put through to 4 different people ,none of which were able to help.  I wasted over 1 hour on the phone to no avail.Earlier in this post a Sky employee said they were lookingi into this matter, but have posted nothing further about it. Sky need to do something now. No customer serevive when reaquired

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Of course the agents on the phone can't help, it is with the technical team who are trying to resolve it. Agents aren't going to have a magic bullet that no one else knows about. There's been a couple of Sky employees on here who have given updates, there's no point in them coming back every day to give further updates when there is nothing to report until they're advised otherwise.

100% you can't leave Sky penalty free because a rolling monthly add-on doesn't work. You can always ask them to cancel the Netflix add-on part but paying Netflix more money for the same streaming service won't make it work on the Sky box either. Do you not have a smart TV with built in apps or a Firestick perhaps? Use them until it's been sorted.

[Ange27007]

By the way,I never saw the screen shots until earlier haha then I knew what you meant. Seems to be ok now,since doing that fingers crossed

[Ange27007]

@Anonymous  I did mate and it worked yay 🙌 fingers crossed stays like it now. Never saw the screenshots,but once I did, I found the login/out in the settings for the device and logged out on it