Netflix app crashing/won't load

[Anonymous]

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@Ian0071 wrote:

No, I was wrong, I'm back to the permanent buffering. 

I am sure that SKY are aware of the issue and are choosing not to fix it. 

The only action that is left to customers is to stop their direct debits on the basis that they are paying for a product that does is not fit for the purpose for which it was purchased/sold. 

I do not know what else we can do ! 😞 

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And that is just about the most ridiculous suggestion you'll ever see on here.

[Eddy99]

@Anonymous And that is just about the most ridiculous suggestion you'll ever see on here.

Absolutely not - for someone that no longer has the issue (but wants to hang around berating others) and has a pointless Answered post that helps pretty much no one (and as you say you also had someone from Sky do something with your account too, not covered in the answer)  - i would say that is the most ridiculous suggestion posted here.

[Nynja+Squirrel]

They haven't.

[Chodley]

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@Ian0071 wrote:

No, I was wrong, I'm back to the permanent buffering. 

I am sure that SKY are aware of the issue and are choosing not to fix it. 

The only action that is left to customers is to stop their direct debits on the basis that they are paying for a product that does is not fit for the purpose for which it was purchased/sold. 

I do not know what else we can do ! 😞 

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You bought a cheap netflix sub. You still have a cheap netflix sub. Just use it on another device until this gets fixed is what else you can do.

the idea sky know what is wrong and are choosing not to fix it is beyond parody. What motivation would they have?

[Manestream]

yeah its very annoying. and Yea its about the last 2/3 weeks this all started too

[Ange27007]

Yes another app refresh again today 

[Chodley]

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@Ange27007 wrote:

I've had this issue for two weeks,I've just posted about this,I've done app refresh and also done an update to the software too everyday for two weeks.I rang sky Friday,they said tech team are aware of it.. it's apparently showing no issues at their end! Well there is somewhere 😆

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Don't bother updating your firmware. It's a waste of time. There are no updates.

[Ange27007]

I know I'm having to refresh the apps everyday just to get it to work,sometimes not even that works 

[Chodley]

And loads of people with the same problem

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487

[Ian0071]

The sub that I bought does not work - FACT 

If you purchase a product that does not work, then you are entirely within your rights to ask for your money back - FACT 

This issue has existed now for more than 6 months - FACT 

As for SKY's motivation for not fixing this... why do I care ? 

the above FACTS speak for themselves 

your motivation for defending SKY when the position is indefensible does interest me ? 

[Chodley]

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@Ange27007 wrote:

I know I'm having to refresh the apps everyday just to get it to work,sometimes not even that works 

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Mine works (don't know why or I would share although I've suspected Q's dodgy wifi from day one and I don't use that) but if it didn't, honestly I wouldn't bother even trying to get it to work. I know software too well and this one is nasty, random, and will take them ages to diagnose and fix.

[Chodley]

Yes it does work. It just doesn't work on that box.

I haven't defended Sky. Quite the opposite. Try reading without a red mist.

You should care about their motivation if you want anyone to take that allegation remotely seriously because without any, it makes you sound ridiculous.

Ring them and ask for your money back by all means.

Don't just cancel your direct debit though, unless you enjoy talking to debt collection agencies.

[MarkJ22]

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@Chodley wrote:

Yes it does work. It just doesn't work on that box.

I haven't defended Sky. Quite the opposite. Try reading without a red mist.

You should care about their motivation if you want anyone to take that allegation remotely seriously because without any, it makes you sound ridiculous.

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You may be a *Super User" who uses and understands all things Sky but I dont think you're reading the room here 

It's sound advice to throw away the shovel to stop digging the hole!!!

[Clasen]

Hello, it’s happening now repetitive times that when accessing Netflix through Apps it just wouldn’t Load , showing continous loading and not getting to Home screen. 
some othertimes , usually some other day it will load again. Why is that and how to fix?

[Chodley]

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@MarkJ22 wrote:

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@Chodley wrote:

Yes it does work. It just doesn't work on that box.

I haven't defended Sky. Quite the opposite. Try reading without a red mist.

You should care about their motivation if you want anyone to take that allegation remotely seriously because without any, it makes you sound ridiculous.

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You may be a *Super User" who uses and understands all things Sky but I dont think you're reading the room here 

It's sound advice to throw away the shovel to stop digging the hole!!!

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I'm not interested in playing to the gallery. I just think people suggesting to others that they cancel their direct debits is dangerous for anyone who takes that advice and accusing Sky of knowing how to fix it but not bothering is just daft.

I have no technical knowledge or any idea why this works for some and not for (clearly a LOT) of others. Wifi on my Q has never worked (we've been over this) and I must have lost years off my life with that one and once I found a workaround, I used it instead of smashing myself over the head any longer. There is a totally viable and cheap (or even free) workaround for this too and ignoring it does a disservice to others who could use it and don't know about it.

fwiw I think Sky should offer some compensation for those affected.