Netflix app crashing/won't load

[Ian0071]

No red mist...

your post - "yes it does work but it just does not work on that box" 

so the box does not work ? 

and again you are trying to argue that there is no issue.  Again you are defending SKY. 

I'm not entirely sure how this Community thing is supposed to work, but I think it should be about offering support and solutions. 

you appear to believe it is appropriate to mock people's input, deny there are issues when they clearly exist and defend SKY when the product that they have sold simply does not work. 

[Mark187187]

Some of the entitlement in this community is crazy, especially towards people giving up their time for free. The conspiracy theories are, as has been said, beyond parody. I still have my issue with Netflix, but I have had hours of help from tech support and a fix is being worked on. Super users have also helped me out with their suggestions. At the end of the day, Sky netflix subscription is cheap- half of what it costs with netflix directly. With the money saved grab a chromecast or firestick if you don't have an alternative to the box, got to be better than constantly banging your head against the wall while Sky take their time with the fix. 

[Chodley]

That is not defending sky. It's pointing out what you are paying for is access to a service called netflix. Your login will work. You have access to the service. If a particular device doesn't work, I bet that's not covered in the Ts & Cs of what you've signed up for.

It's subtle but important, especially if it goes as far as debt collection etc. i think a cancelled DD would result in some nasty letters and no satellite TV at the very least.

I have no interest in mocking anyone, I understand how frustrating this must be, which is why I am saying stop trying to use it that way until they fix it, which could take a very long time. They have at least acknowledged the issue, that doesn't always happen. Problems like this aren't easy to fix. I bet some people who worked on the Q software don't even work at Sky any more which won't help.

you want a solution offered? I already gave one multiple times: use the TV app. It's better anyway!

[oldfella]

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@Clasen wrote:

Hello, it’s happening now repetitive times that when accessing Netflix through Apps it just wouldn’t Load , showing continous loading and not getting to Home screen. 
some othertimes , usually some other day it will load again. Why is that and how to fix?

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Hi @Clasen 

Assume you have tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Chodley]

And

join the party

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487

[Ian0071]

I don't want to prolong this discussion any longer than necessary but as I think I have mentioned in earlier posts I have not been successful in my attempts to login to Netflix with my SKY account details. My email is not recognised. 

I cannot use the TV App as I don't have a Smart TV, it's a great TV but it's a bit old. 

I have tried turning off Wi-Fi on the SKY Q Box, rebooting the router and SKY Q box and Refreshing the Apps.  Refreshing the Apps may occasionally work, but it takes a long time. 

I think that is all of the solutions that have been proposed on this thread that I can try ? 

So like many others I'm left with something that I'm paying for that does not work. 

I have emailed SKY Customer Services and asked for a refund of my Netflix payments. Yet to receive a reply. 

I agree that simply cancelling a direct debit without having a conversation with SKY 1st would be foolhardy. 

[AdamW77]

Well, the suggestion worked for a while. 
However we have just sat down to watch a film. It played 20 seconds and then the app crashed and it went back to sky. Now....will not load again 

[Chodley]

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@Ian0071 wrote:

I don't want to prolong this discussion any longer than necessary but as I think I have mentioned in earlier posts I have not been successful in my attempts to login to Netflix with my SKY account details. My email is not recognised. 

I cannot use the TV App as I don't have a Smart TV, it's a great TV but it's a bit old. 

I have tried turning off Wi-Fi on the SKY Q Box, rebooting the router and SKY Q box and Refreshing the Apps.  Refreshing the Apps may occasionally work, but it takes a long time. 

I think that is all of the solutions that have been proposed on this thread that I can try ? 

So like many others I'm left with something that I'm paying for that does not work. 

I have emailed SKY Customer Services and asked for a refund of my Netflix payments. Yet to receive a reply. 

I agree that simply cancelling a direct debit without having a conversation with SKY 1st would be foolhardy. 

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Hmm. Did it ever work? If so when you first activated it via the app did it ask you to set a password?

Also, does netflix.com let you try to password reset using that email address from your sky ID?

[Steve+C2]

I've got exactly the same problem. This is frustrating! Sometimes it will load on the main box, but 90% of the time juat the spinning circle. I've updates the apps and checked the versions, all OK. Have rebooted the box. The 2 other mini boxes work fine. I cannot believe so many people are having this issue and there is no proper fix?

[Shogg84]

This issue has been around for ages now, probably a year, but it's been worse for last few months especially. Having to refresh the all daily. Sky need to sort this mess out!

[Clasen]

Hm , that really worrying.

The way i have just fixed that:

Have  plugging out both the Q box and the broadband router from the wall (or flick the switch if there is one). Leave them off for at least 30 seconds and then plug just the router back in. Wait until it's fully rebooted with 4 green light and 1 yellow, and then switched on  the Q box back in and let it boot back up.

[Chodley]

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@Shogg84 wrote:

Having to refresh the apps daily. Sky need to sort this mess out!

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Does that work?

[Shogg84]

Sometimes takes a bit more messing around like opening a different app after the refresh before opening Netflix, or powering the box off before trying to open it. Also seem to have better luck if I select a Netflix show that's being advertised on the home menu screen, or the 'continue watching' option rather than accessing from the app menu. Still takes ages to get in most days.

[Chodley]

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@Shogg84 wrote:

Sometimes takes a bit more messing around like opening a different app after the refresh before opening Netflix, or powering the box off before trying to open it. Also seem to have better luck if I select a Netflix show that's being advertised on the home menu screen, or the 'continue watching' option rather than accessing from the app menu. Still takes ages to get in most days.

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Yeah that's what I thought

[Ange27007]

It's a pain I know that much.and yes needs to be sorted out.