@MarkJ22 wrote:
Not for me
They kindly did a online technical call with me. Checked my current software and that I had done the app update. Which I have
They then asked if I was using the pink HDMI that comes with the QBox. Which I do
Then then asked me if the pink cable plugged directly into the TV.
However, my Qbox is in an IT rack in a separate room from the TV . It plugs into a Denon amp which in turn is connected to an HDMI extender to send the signal along cat6 to the TV where it is converted back to HDMI and plugged into the TV.
It is difficult to plug the QBox directly into the TV. I will need to take another TV off the wall and then unravel the cables in the IT rack to unplug the cable from the Denon.
This is a major pain in the **bleep**!!!
I have 3 minus. Lap top ,PC, 6 TVs and 2 mobiles and NF works fine. Sometimes it works on the main TV using the Sky Q box but sometimes it doesn't.
The Sky tech said was an issue with the Netflix coding that preventedbit from loading and the only way to confirm this is to plug it directly!! However it's been working fine for 4 years and does sometimes work!!
So my question to the forum is this:
How is your Sky Q box connected to your TV? Is it direct from the box or through anything.
Is anyone with a direct Sky Q to TV connection having the same Netflix loading issue?
I have as simple a setup as possible (given in my signature) with the only "addition" being the TV audio is output to a soundbar so I don't think it's your edge case setup that's the issue although it's definitely possible. If you can test with the Q box plugged straight into a TV for a few days perhaps it may show either way. I appreciate that this may not be possible without civil war breaking out. I can understand Skys viewpoint in this BTW as you can't expect them to provide technical support with your setup beyond the basics.
My long term issue with NF not loading appears to have been solved by Sky when I was asked to pass on some details from a Sky employee on here (I won't name them as I don't want to be responsible for flooding their inbox).
The details requested were:-
"I wanted to reach out regarding this issue with the Netflix app and I have been requested to ask for your MAC address & Netflix ESN number from your Q box. As this is confidential information I cannot ask on the thread therefore if you can supply this I will be grateful.
To find your MAC address:
Press HOME -> Settings -> System Info -> MAC address Ethernet (and below is the ESN)
Thank you for your help (dated 27/07/2023)"
I've not had an issue with NF since a few days later when I presume something was changed, only having one reboot of the box since for an unrelated issue to do with recordings (I think).