Netflix app crashing/won't load

[Anonymous]

@Kirsty+S27

nope didn't work, in fact Netflix started working last weekend, but out of curiosity i did what you advised and now it's stopped working again, but that could just be a coincidence.  I think SKY & Netflix engineers just need to put a software fix when they know what's causing the issue. 

[JFM1]

The Test Participation thing didn't work for me either...

[Colin0000]

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@Anonymous wrote:

@Kirsty+S27

nope didn't work, in fact Netflix started working last weekend, but out of curiosity i did what you advised and now it's stopped working again, but that could just be a coincidence.  I think SKY & Netflix engineers just need to put a software fix when they know what's causing the issue. 

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I can't say I'm awfully surprised becuase mine started working 2 or 3 months back(?) and I changed that setting just this week which made no difference whatsoever. At least it didn't break mine 😉

[Laing1]

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@Collinsc wrote:

I'm afraid there are no error messages. The Netflix screen appears and that is all

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@Collinsc have you seen the answer from a Sky employee in the thread below not sure if it will help you but worth looking at 

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/m-p/4435511#M603465

[steve+bendell]

I haven't posted on here for a while having suffered from this issue,  as I write this I am touching wood and typing with my fingers crossed but it seems to be working OK,  i did all of the things advised weeks ago tuned it off overnight and then no problems since, not sure what if anything fixed it.

[carrie171]

@Anonymous 

@Kirsty+S27 

I also changed the app settings and as requested by @Kirsty+S27, although Netflix started working all by its self last week, it's now gone back to the spinning circle of doom!! 😡

[Collinsc]

Thanks. We arent facing the issue at moment so cant test that out.

What I want is for a sky employee to explain why this might keep happening and what recompense we can have.

[Laing1]

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@Collinsc wrote:

Thanks. We arent facing the issue at moment so cant test that out.

What I want is for a sky employee to explain why this might keep happening and what recompense we can have.

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@Collinsc afraid no one on the forums would be able help with this you would need to contact Sky by either calling or making a complaint

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[lettice]

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@Collinsc wrote:

I'm afraid there are no error messages. The Netflix screen appears and that is all

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Is it a black screen or a spinning icon.

If it's one of either, often a cure is to login to your Netflix account via a web browser and force sign out of a device, in your case your Sky Q box.. Just do a force sign out of your Sky Q box, not all devices.

As described here.

https://help.netflix.com/en/node/128180?q=How%20to%20sign%20out%20of%20a%20device

But, would still recommend doing the app refresh..

That sometimes does take many hours, so do it and try the app in say the next day.

[Bobafet]

Hello,

I am also having this issue and as suggested different solutions are available but the underlying issue is we have paid for this service and it's not working correctly. Can Sky please advise if anything is being done to resolve this? Thank you. 

[Collinsc]

Thanks all for the advive - will give them a go next time and contact sky if not fixed

[Eddy99]

@Kirsty+S27

Nope changed setting - still red circle of doom and have never got Netflix to work on both mini boxes - ever

[blobsie]

It looks like the message claiming to be the answer by a sky representative should updated to remove the "answer" status 

[Eddy99]

@blobsieUnfortunately she has a record of doing this when there is no answer, i have seen this before by the same person - jumps on one persons suggestion with no evidence it works for anyone.

[Mark187187]

@Eddy99 she literally said she was marking it as an "answer" for visibility only.