I cant watch on demand or catch up TV, iv changed my setting from hd to sd and back to hd but still

[Boosky]

I cant Watch on demand or catch up I've Changed the settings from HD to SD still not working, but I do have HD subscription what is going on?

[oldfella]

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@Boosky wrote:

I cant Watch on demand or catch up I've Changed the settings from HD to SD still not working, but I do have HD subscription what is going on?

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hi @Boosky 

Assume you have checked that the Q box is connected to the Internet?
If you have try rebooting the Q box .

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Boosky]

Yes I did all that but it was a technical fault at Sky 's end all sorted now