Sky no HD channels

[Stairman]

No HD channels 

No F1 channel 

please advise .

[Ecosse]

1st thing I'd be checking is that you're on the latest software version:

Go to Settings, then System Info, and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info, and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on-screen messages. You'll then be on the latest software version.

If this does not resolve the missing channels, I'd reboot the main Q box as per:
Unplug from the wall for at least 30 seconds.

Now plug back in the Sky Q box and follow the on-screen instructions. This can take up to 5 minutes, and hopefully, you're back up and running.

Good luck.

[Laing1]

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@Stairman wrote:

No HD channels 

No F1 channel 

please advise .

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@Stairman silly question but you do pay for the HD pack that allows you to watch in HD if you do what channel is showing on 106 is it sky showcase HD or SD if its SD what channel do you see on 806

[Ecosse]

This link should show you your subscription information - as mentioned, you need the relevant subs.

[Tom-W19]

Hi Stairman

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you Stairman. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Mortimp]

Also check your Sky card is inserted properly ,release it and re insert it ,cured no HD problem for me