Needing a new sky q remote

[Kyle3]

Hello I'm in need of a new sky q remote just nothing is working 

[lettice]

As you are asking in the Sky Protect section, assume you have  the Sky Protect device insurance.

You can ring to get a new remote via the Sky Protect device insurance number here;

https://www.sky.com/help/home/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequent...

Or,

You can order a replacement Sky Q remote via an a online form from within Sky help, by clicking on the I need help button.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/fixing-my-remote/artic...

In the meantime, 

There's a virtual Sky Q remote on the Sky Go app.

You can use this whilst waiting for a replacement remote.

First get set up with Sky Go. Then:

1. Open the Sky Go app

2. Make sure Sky Go is connected to your Sky Q box

3. Press the Settings button in the top left corner

4. Under Devices, select Sky Q remote

5. The Virtual Remote will open - you can select which Sky Q or Sky Q Mini box you want to control.

[XtineSky8900]

Yes I need a new one

[XtineSky8900]

ASAP please

[Daniel0210]

@XtineSky8900 
This is a customer ➡️ customer discussion forum where we try to help other Sky customers. You aren’t speaking to Sky staff by posting on here.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Pattywheats]

Yes please

[Daniel0210]

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@Pattywheats wrote:

Yes please

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@Pattywheats 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The route to getting a new remote if yours is faulty is in the post immediately above yours.