Needing a new sky q remote

[Kyle3]

Hello I'm in need of a new sky q remote just nothing is working 

[lettice]

As you are asking in the Sky Protect section, assume you have  the Sky Protect device insurance.

You can ring to get a new remote via the Sky Protect device insurance number here;

https://www.sky.com/help/home/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequent...

Or,

You can order a replacement Sky Q remote via an a online form from within Sky help, by clicking on the I need help button.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/fixing-my-remote/artic...

In the meantime, 

There's a virtual Sky Q remote on the Sky Go app.

You can use this whilst waiting for a replacement remote.

First get set up with Sky Go. Then:

1. Open the Sky Go app

2. Make sure Sky Go is connected to your Sky Q box

3. Press the Settings button in the top left corner

4. Under Devices, select Sky Q remote

5. The Virtual Remote will open - you can select which Sky Q or Sky Q Mini box you want to control.