This programme is no longer available

[ToooSloooow]

Still the same this morning. 😢

Just had to reboot it just to watch TV. My box has been fine for years, this only started since the start of May. 

[markthomas3]

Same problem here.

Box stuck every morning in Amber.

Will not switch on.

So I unplug the power and it restarts ok

[markthomas3]

Started 4 days ago

[Fadinglight]

Absolutely not a fix .... But so fed up of having to get up to reset the box I invested in a wireless smart plug (tapo being the best known) 

Now as soon as I realise my sky isn't working I can go onto the app and just turn off/on the plug from my phone. 

If I didnt have this I think this issue would have literally pushed me over the edge rather than 'just' being insanely annoying! 

[John+Mast6662]

FYI, have used FB messenger to Sky.After dealing with their AI agent eventually got a real person.

They are aware of the problem and their engineers are working on a fix. But no time frame of when this fix will roll out.

So watch this space!

[Me134]

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@Fadinglight wrote:

Absolutely not a fix .... But so fed up of having to get up to reset the box I invested in a wireless smart plug (tapo being the best known) 

Now as soon as I realise my sky isn't working I can go onto the app and just turn off/on the plug from my phone. 

If I didnt have this I think this issue would have literally pushed me over the edge rather than 'just' being insanely annoying! 

---

That's not a bad idea if you can use a programmable one, you could set it to turn off for half an hour at 5am say and back on.

[Andy_S1]

Hi all,

I've tried to give Sky the benefit of the doubt, as I know from experience that software issues that cannot necessarily emulated can be difficult diagnose. (Not all Sky Q users can be effected and even those posting to this topic don't all have exactly the same 'symptoms'.)

However, there are limits to my tolerance.

Having previously been invited to discus the issue with Sky via their 'Private Chat' window (through which they provided the instructions to try a Settings reset), I tried to re-engage with them in an attempt to get some kind of progress update or expected resolution date. 

The response I received from the agent included the following; "I’ve taken a look through our known issues, and I’m unable to locate a currently raised fault that matches exactly what you’ve described.". I find this flabergasting. I even included the words 'This programme is no longer available' in a brief recap of the problem and they can't find any reference to it! 

I have suggested to the agent that they take a look at this discussion topic on the forum.

[Hel74]

Response on FB chat from Allen:

Perfect, I've checked with our back office teams to see if there is an open investigation into this issue and as this is a wider spread issue a fix is being issued.

I sadly don't have a date or time for this but I can see my colleague had raised this around the 4th of May and a back office team got back to us Monday to advise this is under investigation. I do apologise for this issue, it;s not likely a hard drive issue as if it where it would show a message on the screen quickly. 
 feel free to pass the word along as well. I'm chatting to customer who have been invited on the community forms also so they will get the info passed on to them too. Thanks, Allan.

[Me134]

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@Andy_S1 wrote:

Hi all,

I've tried to give Sky the benefit of the doubt, as I know from experience that software issues that cannot necessarily emulated can be difficult diagnose. (Not all Sky Q users can be effected and even those posting to this topic don't all have exactly the same 'symptoms'.)

However, there are limits to my tolerance.

Having previously been invited to discus the issue with Sky via their 'Private Chat' window (through which they provided the instructions to try a Settings reset), I tried to re-engage with them in an attempt to get some kind of progress update or expected resolution date. 

The response I received from the agent included the following; "I’ve taken a look through our known issues, and I’m unable to locate a currently raised fault that matches exactly what you’ve described.". I find this flabergasting. I even included the words 'This programme is no longer available' in a brief recap of the problem and they can't find any reference to it! 

I have suggested to the agent that they take a look at this discussion topic on the forum.

---

The progress update is they're working on it, there is no expected resolution date as they're working on it.

Asking random agents who are probably based abroad won't change any of that.

[ToooSloooow]

I nipped out at 1pm and left my Q box on, but turned my TV off with its own remote. 

Just got back in, put TV on, tried to change Sky channel and "Programme not available". 🤦

This is the 4th time today since 7am I've had to power cycle it. And my plug is hidden behind a wall mounted cabinet so I have to pull the blue 8 wire from the adapter instead. 

[Me134]

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@ToooSloooow wrote:

I nipped out at 1pm and left my Q box on, but turned my TV off with its own remote. 

Just got back in, put TV on, tried to change Sky channel and "Programme not available". 🤦

This is the 4th time today since 7am I've had to power cycle it. And my plug is hidden behind a wall mounted cabinet so I have to pull the blue 8 wire from the adapter instead. 

---

That is really not a good idea, it will be arcing across the terminals every time.

[Andy_S1]

Yeah, you are right. Just wasted the best part of the afternoon checking in on a pointless exchange which ended up with agent suggesting I call them ...

[Shun01]

I had reached my tolerance limit and spent half an hour trying to locate how to speak to someone. Connected via chat and told them this has been going on for 3 weeks now and I've done troubleshooting, had a new box still the same error having to switch off multiple times a day.

They are sending an engineer pit day after bank holiday - not holding my breath for them to fix it. I did send this forum link and said so many customers with this issue. I also said my direct debit going out on time with full payment but I can't even get the service I'm paying for and am looking for compensation. He said wait till engineer comes out and checks it all then get back in touch.

[High+Chaparral]

Well I was able to turn it on this morning without any issues - first time in over two weeks. Suspect it's just random though as nothing has changed, no new software version or anything like that.

[ToooSloooow]

@High+Chaparral 

Exactly the same. This morning it turned on as normal, first time in two weeks. 😳