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Discussion topic: My sky q electrical interference

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This message was authored by Mike106 This message was authored by: Mike106

My sky q electrical interference

My sky Q box cuts out every time a light switch or any electrical equipment in the house is turned off or on 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My sky q electrical interference

Posted by a Superuser, not a Sky employee. Find out more

Cuts out?

I am just another Sky customer and my views are my own
Mike106
Topic Author
This message was authored by Mike106 This message was authored by: Mike106

Re: My sky q electrical interference

The screen turns black for a second or turns black for 5 seconds with a white spinning circle non of my other inputs I.e. my fire stick has this problem 

This message was authored by Chodley This message was authored by: Chodley

Re: My sky q electrical interference

Posted by a Superuser, not a Sky employee. Find out more

I would get an electrician to check your wiring.

Mike106
Topic Author
This message was authored by Mike106 This message was authored by: Mike106

Re: My sky q electrical interference

Don't think so that's my profession

i do believe it's a frequency issue with the sky Q box

This message was authored by Chodley This message was authored by: Chodley

Re: My sky q electrical interference

Posted by a Superuser, not a Sky employee. Find out more

Fair enough but never happens to me and I would assume all the EM shielding is the same for every customer.

 

Unless your HDMI cable is routed parallel to a ring main or something?

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