18 Oct 2024 12:51 PM
As the title says. I've tried all the reset options, including unplugging Sky Q, , manually re-connecting, re-starting the router. I have a Virgin Media broadband router.
When I try to reset, I'm told my connection is ok, then I'm asked if I really want to reset.
I've attached the screenshots that I'm shown each time.
In addition, I get a really patchy connection to my mini box, but I got fed up trying to reconnect it. Just wasting more money on Sky each month.
Thanks for any help, and regards,
Wattie.
19 Oct 2024 08:34 AM
Posted by a Sky employeeHi there @wattiemcleod , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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