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Discussion topic: My Netflix is showing on screen but continually buffering

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This message was authored by SimonT111 This message was authored by: SimonT111

My Netflix is showing on screen but continually buffering

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 


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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: My Netflix is showing on screen but continually buffering

Posted by a Superuser, not a Sky employee. Find out more

@SimonT111 wrote:

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 


Hi @SimonT111 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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I used to have superpowers… But a therapist took them away.

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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: My Netflix is showing on screen but continually buffering

Posted by a Superuser, not a Sky employee. Find out more

@SimonT111 wrote:

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 


Hi @SimonT111 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
This message was authored by Joy91 This message was authored by: Joy91

Re: My Netflix is showing on screen but continually buffering

Rebooting usually works but I shouldn't have to do this every time I want to watch Netflix.

This message was authored by Lynn35 This message was authored by: Lynn35

Re: My Netflix is showing on screen but continually buffering

Nothing I've done has worked so far

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My Netflix is showing on screen but continually buffering

Posted by a Superuser, not a Sky employee. Find out more

@Lynn35 

Are you seeing the red spinning circle as described in this ongoing lengthy thread?
https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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