25 Jun 2024 12:46 PM
Can anyone explain why you cannot talk to sky on the phone
25 Jun 2024 12:50 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
We've not heard there's a problem with the phone lines although there's probably the inevitable delay.
25 Jun 2024 01:11 PM
Every number I try it keeps saying call ended and I have spoken with them on chat and that's a waste of time
25 Jun 2024 01:16 PM
Posted by a Superuser, not a Sky employee. Find out moreHundreds if not thousands of people manage to get through daily. If the lines were down the forum would be inundated with posts.
What are you calling for… is it something we can help with?
25 Jun 2024 01:37 PM
I did manage to get through I had to turn off my phone and turn it back on before I got through but thanks
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