0

Discussion topic: Can anyone get a hold of sky on the phone I have tried calling every number they have gave me but no

Reply
This message was authored by Johnstrang This message was authored by: Johnstrang

Can anyone get a hold of sky on the phone I have tried calling every number they have gave me but no

Can anyone explain why you cannot talk to sky on the phone 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can anyone get a hold of sky on the phone I have tried calling every number they have gave me bu

Posted by a Superuser, not a Sky employee. Find out more

@Johnstrang 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

 

We've not heard there's a problem with the phone lines although there's probably the inevitable delay. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Johnstrang
Topic Author
This message was authored by Johnstrang This message was authored by: Johnstrang

Re: Can anyone get a hold of sky on the phone I have tried calling every number they have gave me bu

Every number I try it keeps saying call ended and I have spoken with them on chat and that's a waste of time 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can anyone get a hold of sky on the phone I have tried calling every number they have gave me bu

Posted by a Superuser, not a Sky employee. Find out more

@Johnstrang 

Hundreds if not thousands of people manage to get through daily. If the lines were down the forum would be inundated with posts.

 

What are you calling for… is it something we can help with? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Johnstrang
Topic Author
This message was authored by Johnstrang This message was authored by: Johnstrang

Re: Can anyone get a hold of sky on the phone I have tried calling every number they have gave me bu

I did manage to get through I had to turn off my phone and turn it back on before I got through but thanks

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion