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Message posted on ‎04 Nov 2023 09:47 AM

My Netflix is showing on screen but continually buffering

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 

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Message posted on ‎04 Nov 2023 10:07 AM

Re: My Netflix is showing on screen but continually buffering

Posted by a Superuser, not a Sky employee. Find out more
@SimonT111 wrote:

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 

Hi @SimonT111 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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Avatar for Quoman7
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This message was authored by: Quoman7 Answer

Message posted on ‎04 Nov 2023 10:07 AM

Re: My Netflix is showing on screen but continually buffering

Posted by a Superuser, not a Sky employee. Find out more
@SimonT111 wrote:

My Netflix is showing on screen but continually buffering, I have already updated the apps... what next please 

Hi @SimonT111 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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I used to have superpowers… But a therapist took them away.
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Message posted on ‎04 Jan 2024 02:14 PM

Re: My Netflix is showing on screen but continually buffering

Rebooting usually works but I shouldn't have to do this every time I want to watch Netflix.

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Message posted on ‎25 Jun 2024 01:12 PM

Re: My Netflix is showing on screen but continually buffering

Nothing I've done has worked so far

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Message posted on ‎25 Jun 2024 01:19 PM

Re: My Netflix is showing on screen but continually buffering

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@Lynn35 

Are you seeing the red spinning circle as described in this ongoing lengthy thread?
https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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