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Discussion topic: Buy extra sky q mini box

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@trevorswan wrote:

But do you then own them, or do you have to return if you left.?


@trevorswan 

All Sky Q equipment is loaned to the customer and must be returned at the termination of the subscription.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Darren686 This message was authored by: Darren686

Re: Buy extra sky q mini box

They say they are rented and to be returned, I've never had any returned, no ones ever asked. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Darren686 wrote:

They say they are rented and to be returned, I've never had any returned, no ones ever asked. 


@Darren686 all Sky Q equipment is loaned and needs to be returned but any Sky + boxes etc are owned  by the customer and do not need returning so if you have not returned Sky Q equipment then you are lucky you have not been charged for it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by DeeMarie100 This message was authored by: DeeMarie100

Re: Buy extra sky q mini box

Hi, if it help's to clarify they are loaned, I tried to order an additional Mini box online this morning as I already have the multi screen subscription. The price that came up was one off cost set up fee £50 payable today (this is not needed as easy to do but isn't an option to remove). Then new 'monthly' total £53.75 which is extremely high. I didn't go ahead. My other mini boxes were just a £50 one off fee each.

This message was authored by Darren686 This message was authored by: Darren686

Re: Buy extra sky q mini box

Thank you, I'm not that desperate anyway, with all the new kit coming out, I thought they'd be giving away old stock, now theres stream and glass etc. 

This message was authored by Seang55 This message was authored by: Seang55

Re: Buy extra sky q mini box

well thats backtracking at its finest..   

This message was authored by Laing1 This message was authored by: Laing1

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Seang55 wrote:

well thats backtracking at its finest..   


@Seang55 who are you referring to ? and about what 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Seang55 wrote:

well thats backtracking at its finest..   


?????

I am just another Sky customer!
This message was authored by Simon.walker78 This message was authored by: Simon.walker78

Re: Buy extra sky q mini box

Question related to the points raised about equipment being loaned from Sky. 
if a person fails to return Sky Q equipment and is billed by Sky for not returning it, how can it be classed as stolen (as some have stated).

surely once the fine is paid the items would then become the property of whoever paid for it? Unless there is something else in the T&Cs

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Simon.walker78 wrote:

Question related to the points raised about equipment being loaned from Sky. 
if a person fails to return Sky Q equipment and is billed by Sky for not returning it, how can it be classed as stolen (as some have stated).

surely once the fine is paid the items would then become the property of whoever paid for it? Unless there is something else in the T&Cs


@Simon.walker78 the terms clearly state that paying the non return fee does not transfer ownership 

 

@Simon.walker78 see bullet point 5 under ownership of equipment and viewing card 

 

IMG_0458.png


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Please note: I only provide help on the main forums and not via PM
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Simon.walker78 wrote:

Unless there is something else in the T&Cs


"Payment of the non-return charge does not transfer ownership of loaned equipment to you and you are
still required to return the loaned equipment to us following our reasonable request."

 

The non-return charge is to cover costs and is not a purchase as already noted.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Simon.walker78 wrote:

how can it be classed as stolen (as some have stated).


@Simon.walker78 

You're not allowed to sell it on such sites as eBay and that is when the items become stolen property. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Simon.walker78 This message was authored by: Simon.walker78

Re: Buy extra sky q mini box

thought there'd be something in there. Wonder if they'd pay the fee back if the equipment was returned after the fine/fee already paid!

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Simon.walker78 wrote:

thought there'd be something in there. Wonder if they'd pay the fee back if the equipment was returned after the fine/fee already paid!


I believe they do in most circumstances.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Buy extra sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Simon.walker78 

Pretty sure they would. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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