use account

[TRAYAN]

Hello i hope to find you well why i can't use my account.I PAY MY BILLS 

[caesarome · Accepted solution]

@TRAYAN 

Are you saying your mobile isn't working and if so if you go to make a calls what happens ?

[TRAYAN]

Don't give I don't have a mobile date as well 

[caesarome]

Has it been working up to today ?

[TRAYAN]

no today I paid my whole bills and set up new bank details and everything but idk why I still don't have progress,

[TRAYAN]

hello are you here 

[PandJ2020]

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@TRAYAN wrote:

hello are you here 

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This isn't a chat service to Sky customer services.  Just other customers...

[Daniel0210]

@TRAYAN 

It sounds like your services were restricted due to missing a payment. If you've now paid AND set up a new payment method you still have to wait for your payment to clear into Skys account which shoukd be done in the next day or two. 

[caesarome]

I'm not Sky.

Were you late in paying this bill so was your phone suspended because if you were late paying it then you will also need to set up a credit/debit card or a direct debit on your account.