Discussion topic: phone contract not on my account

This message was authored by: EllaRose04 · ‎06 Jan 2025

so i've currently got an iphone 15 paying for on my account, i've recently bought an iphone 16 for a family member for £25 a month. however this isn't on my account and i have no record of this phone on my account. what's happened? how do i pay for it? will it just come out of my bank along with my other payment ?

This message was authored by: SKY1992bf · ‎06 Jan 2025

@EllaRose04 Were you signed into your account when you brought it?

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This message was authored by: caesarome · ‎06 Jan 2025

@EllaRose04

Did you order it online as the chances are that for whatever reason a separate account was created for it. You can call Sky on 150 so they can look into this.

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This message was authored by: EllaRose04 · ‎06 Jan 2025

yeah, was on my sky account when i brought it, everything was set up with the same email etc

This message was authored by: EllaRose04 · ‎06 Jan 2025

i will give them a call in the morning see what they say, i was on my sky account when i did it and it went through the same email address but will double check. thankyou!

Discussion topic: phone contract not on my account

phone contract not on my account

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