Unlimited data contract, message saying I'm out of data

[Anonymous]

I've just recently got new unlimited data ,calls,texts, contract, and I keep getting messages saying I'm out of data , sky robot can't help lol

[PandJ2020]

The unlimited plan is subject to a fair use policy.  How much data have you used?

[Anonymous]

Hardly any , plan is 2 weeks old 

[63johnw · Accepted solution]

Hi @Anonymous  normally you don't get your full data allowance until after your first bill as it's pro ratered and you only get a certain amount of the monthly allowance so not sure if this applies to unlimited data plans but it may be confusing Skys systems ?

[Anonymous]

Have paid first bill , just seems strange ,I'm not only one it's happened to family member also on lengthy contract 

[caesarome]

What date did you activate your sim and what date is the billing date because the chances are as @63johnw has said you are not getting the full data allowance as what you get is based on the number of days before it resets which is the billing date.

[Adam+Fezza]

I'm getting this message too.

Spoke to sky twice about it and they've confirmed there is no fair usage policy for the unlimited data plan

Mine is in a 5g router and they've said they can't see any reason why this is happening.

A reboot of the router brings it back online so it's not being capped as such.

[PandJ2020]

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@Adam+Fezza wrote:

Spoke to sky twice about it and they've confirmed there is no fair usage policy for the unlimited data plan

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Terms and conditions say otherwise but who knows...

[Adam+Fezza]

I'm getting this all the time now.

Don't even have to use any data, as soon as I connect or use the sim it says I've run out of mobile data.

I work for sky, but can't get an answer as to why it's doing it other than there is a known issue for it 

[63johnw]

Hi @Adam+Fezza  what is your monthly data allowance as if you have chosen the 100mbit allowance then that would be used up in seconds on a modern smartphone. 

[Adam+Fezza]

I'm on the unlimited data plan but every time I use the SIM it loads a window saying ive run out of data 

[63johnw]

Hi @Adam+Fezza  i would give sky a call then as something is clearly not right with your account. 

[Adam+Fezza]

Ive just activated a replacement sim so will see if that makes any difference, if not then yeah that's my next plan of action.