Unlimited data contract, message saying I'm out of data

[Anonymous]

I've just recently got new unlimited data ,calls,texts, contract, and I keep getting messages saying I'm out of data , sky robot can't help lol

[PandJ2020]

The unlimited plan is subject to a fair use policy.  How much data have you used?

[Anonymous]

Hardly any , plan is 2 weeks old 

[63johnw · Accepted solution]

Hi @Anonymous  normally you don't get your full data allowance until after your first bill as it's pro ratered and you only get a certain amount of the monthly allowance so not sure if this applies to unlimited data plans but it may be confusing Skys systems ?

[Anonymous]

Have paid first bill , just seems strange ,I'm not only one it's happened to family member also on lengthy contract 

[caesarome]

What date did you activate your sim and what date is the billing date because the chances are as @63johnw has said you are not getting the full data allowance as what you get is based on the number of days before it resets which is the billing date.