Unlimited data contract, message saying I'm out of data

[Anonymous]

I've just recently got new unlimited data ,calls,texts, contract, and I keep getting messages saying I'm out of data , sky robot can't help lol

[PandJ2020]

The unlimited plan is subject to a fair use policy.  How much data have you used?

[Anonymous]

Hardly any , plan is 2 weeks old 

[63johnw · Accepted solution]

Hi @Anonymous  normally you don't get your full data allowance until after your first bill as it's pro ratered and you only get a certain amount of the monthly allowance so not sure if this applies to unlimited data plans but it may be confusing Skys systems ?

[Anonymous]

Have paid first bill , just seems strange ,I'm not only one it's happened to family member also on lengthy contract 

[caesarome]

What date did you activate your sim and what date is the billing date because the chances are as @63johnw has said you are not getting the full data allowance as what you get is based on the number of days before it resets which is the billing date.

[Adam+Fezza]

I'm getting this message too.

Spoke to sky twice about it and they've confirmed there is no fair usage policy for the unlimited data plan

Mine is in a 5g router and they've said they can't see any reason why this is happening.

A reboot of the router brings it back online so it's not being capped as such.

[PandJ2020]

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@Adam+Fezza wrote:

Spoke to sky twice about it and they've confirmed there is no fair usage policy for the unlimited data plan

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Terms and conditions say otherwise but who knows...

[Adam+Fezza]

I'm getting this all the time now.

Don't even have to use any data, as soon as I connect or use the sim it says I've run out of mobile data.

I work for sky, but can't get an answer as to why it's doing it other than there is a known issue for it 

[63johnw]

Hi @Adam+Fezza  what is your monthly data allowance as if you have chosen the 100mbit allowance then that would be used up in seconds on a modern smartphone. 

[Adam+Fezza]

I'm on the unlimited data plan but every time I use the SIM it loads a window saying ive run out of data 

[63johnw]

Hi @Adam+Fezza  i would give sky a call then as something is clearly not right with your account. 

[Adam+Fezza]

Ive just activated a replacement sim so will see if that makes any difference, if not then yeah that's my next plan of action.

[Wozza47716]

Did you find a solution to this? I switched to Sky 2 months ago, and have the exact same problem. I've spoken to Sky, and they are useless. They say they'll look into it and fix it... and nothing changes. Looks like I'll have to put up with this until the end of my contract, and then dump them for another network. What's the point of having unlimited data and 5G, if you connection constantly cuts off!

[James42017]

Did changing your sim card worked has am getting the same bulls..t has you mate ill be switching networks soon if sky can't fix the problem !! Ran them 8 times to fix this issue [content removed] employees don't no nothing just read an sentence there gotbon screen infront of them 

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