No signal in New York

[JDeeIE]

USA roaming seems to have gone kaput in the last 24 hours, you aren't alone. 

[Erin080602]

I'm exact same, travelling New York on my own and data went out around 2/3pm. SOS mode ever since, no way of getting in touch with Sky to let them know as im alone! What a pain!

[thakki]

Also in NYC and phone been in SOS all afternoon and evening

[ChloeK2]

Signal has gone down this evening in FL, did signal get restored once Sky was called? It's not safe to be abroad with no signal. 

[Jay_Joshi]

I'm back in the UK on the 19th, I'll call them about this issue. By the way, I've been without connection now for about 32 hours, and still counting.

[Leahw]

I'm in America ams can't use my phone this is really stressful.

Alan Woodcock 

Card ending in 32

Post code St15 

Please help i need this sorting in the morning !!!!

25hours with no phone hss been impossible to get around!

[Hetty24]

I've just arrived into the USA today and as soon as I turned my phone on in the airport it came up SOS. I'm hoping it resolves itself soon 

[thakki]

Still not working and unable to contact sky their online chat service is "closed". Cant make any calls.

you need to address this issue ASAP

[purplelady091]

Arrived in USA and data roaming not working at all on my iphone 14 Pro...showing SOS only.

[Daniel0210]

@purplelady091 

Your post has been merged into a thread already discussing this issue.

[purplelady091]

Thank you, still inconvenient but helps a lot to know it is actually an issue and not just me. Hopefully Sky will sort it asap. 

[Erin080602]

For those travelling right now - download Airalo, it's an instant eSIM, granted you have to pay for it. But it's a quick fix to have data when out & about if need be. Better that than nothing, hope this is useful!

[Nickyl]

I am also in the US and have exactly 

[Jay_Joshi]

It's now coming up to two days without my network and capability to call or be contact by my kids back home.

[purplelady091]

From reading other comments, it appears they had this same problem back in July. You would think they would be able to fix in quickly, assuming they are aware of course.