SOS in USA

[Shannon0587]

I'm in USA. All was working fine for the first 24hrs, but my phone now shows SOS unless connected to WiFi. Phone off and on doesn't work. Data roaming all in. Was fine until this afternoon and done nothing different. Help! Thank you. 

[mark+kenedy]

Same here been working fine upto a couple of hours ago no signal on either phone has to be a sky issue hopefully there on the case

[Jay_Joshi]

Same here, I'm in Vegas and both my sims with sky have no network connection. This has happened since 11am local when I was in Arazona (-7 hrs GMT), and still happening in Vegas at 7.20pm (-8 hrs GMT). What's going on?

[lozzagirl]

Same here, I am also in New York and the first 24 hrs was fine but now just showing SOS. My husband is on a different network and hos is fine.

[Gr4ham]

Traveling in the US this week, and moving through multiple states. Mobile passport worked fine for first couple of days and recieved text etc but after one flight it went dead and just showing SOS. (had the text message for earlier that day to say MP had started)

tried re starting phone

tried all steps on the sky guides - sending settings, etc 

tried choosing the carrier

checked sim applications > roaming > but can't see the usual options for home / abroad etc (as this has worked before) can only see automatic or sky settings as options here

any advice or thoughts appreciated!

[Bennycharlo]

Same here. Both me and my partner had full service until about 3pm New York time. We have been on sos for over 12 hrs now

[63johnw]

Sounds there is an issue over there with sky and their partners. Have you all tried rebooting your phones ? Try turning flight mode on then off ? 

[JDeeIE]

It would be useful if people pointed out if they are a Sky UK or Sky Ireland customer.

Is it affecting either or both ? 

[Egb03]

I'm in New York right now and my phone has done the same. I've been here for a week and it's been completely fine then yesterday around 3 it stopped working and has been on sos mode ever since. 

[Egb03]

Hi, to anyone still struggling like me, I've ended up having to call Sky on my mums phone to talk and they have only just realised that there is an issue through me telling them. They have said give them 3 to 4 hours to fix the problem. They are refunding me £2 from yesterday data roaming so if you call you can get a refund as well. If your phone is still in sos mode 4 hours after this post I would suggest calling up and telling them. Hope this helps 🙂 

[Jay_Joshi]

Hi, I have tried rebooting and I have tried selecting network provider manually, but nothing happens. When deselection "automatic" network operator, then trying to manually select one, ot says "selected network not available" for all the listed networks. It's not only happening on my phone (Samsung Galaxy Z5 Fold 5G), this same thing is happening on my wife's Samsung Galaxy S24 Ultra 5G as well.

[mikey11123456]

Same problem. In Vegas and have spent over an hour with Sky customers services. It's 0745 Vegas time and it is clear they do not know the wider issue affecting Sky customers in the USA.  
Really poor show from Sky and deeply frustrating. 

[Jay_Joshi]

Hi Mikey, I can't even call them because both me and my wife are with Sky and I can't call anyone. This means that me and the misses can't explore on our own, we have to be stuck together. Also, we're in a different country, so should anything happen to us, we can call anyone.

[mark+kenedy]

I haven't phones that have now not been working for two days just a satellite icon I have tried everything, why are sky ignoring there customers this is realing not a good service not even acknowledging please get in touch tell us what is going on

[Mmmci]

We are on holiday in New York and my husbands sky mobile is not getting any signal.  Only a satellite symbol and an SOS symbol on the top of the screen.  Very frustrating.  He has gone through the options given in the Help section but nothing is working.  Can someone please help?