Not receiving OTP

[Sidtoto]

Just moved to sky mobile from Tesco and have brought my number over. I can't receive a OTP from Santander but I'm receiving other texts from other apps/accounts. I've tried several things and still no luck. 
Any advice?

[Daniel0210]

@Sidtoto 

Sky don't support all short codes. We've seen a few reports of this issue in the last week but it appears mainly to be customers moving over from O2. Give Sky a call (dial 150 free) and report it. 

[caesarome]

@Sidtoto 

One possible thing to try which another member posted today saying it fixed it for them is to reset your network settings,

[Sidtoto]

Thanks for the replies. I called sky and they said they have changed something on their end. Advised me to remove my sim and restart my phone after 5pm. Not quite sure I believe this but I'll try. 

[caesarome]

Let us know how you get on @Sidtoto !

[Sidtoto]

Just tried everything Sky told me and still no luck. Have contacted Santander and they're saying it's not on their side. Starting to regret my move to Sky Mobile, customer service said this will 100% fix my issue, clearly he didn't care or have any idea how to actually fix my issue. 

[caesarome]

Did you try resetting your network settings ?

[Sidtoto]

@caesarome yes tried resetting my network details. 

[Fayelouise2016]

I have ported over my phone number from Tesco Mobile to Sky and now i can not recieve verification SMS for my bank, whats app, gov website.

Can anyone advise.  I have copleted all trouble shutting by Sky and my own.  If it is not resolved by the end of the day then i am switching back to where i was before. 

[Daniel0210]

@Fayelouise2016 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Services here.

We have seen a few reports of this nature in the last week or so. Sky don't support all short codes so if it continues you may need to call Sky, but one thing to try which another customer stated worked is to reset your network settings. 

[Fayelouise2016]

I have tried this and it still does not work, are you saying sky can not resolve this as my son is on Sky Mobile and does not have the same issue as myself.

[Daniel0210]

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@Fayelouise2016 wrote:

are you saying sky can not resolve this 

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@Fayelouise2016 

I haven't said that at all. Sky don't support all short codes. I'm not aware of any list that states which are or aren't supported so give Sky a call and report it. Just dial 150 free from your Sky mobile. 

[Fayelouise2016]

I have been in contact with sky for two days and still no further forward. 

[Daniel0210]

@Fayelouise2016 

You didn't tell us that. So what have Sky said? 

[MA2001]

I recently transferred from Tesco mobile to sky mobile, transferring my old number to my new SIM card with sky mobile. I am able to receive texts from family and friends, but I cannot receive one time use password texts and verification codes from organisations such as Barclays Bank, Monzo, Snapchat, university organisations etc. reached out to sky and they have sent a new sim but I don't think this will fix the issue as it seems to be related to the carrier in general

any suggestions if the new sim doesn't work?