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Discussion topic: Mobile issues 29/1/24

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GD1
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Mobile issues 29/1/24

‎29 Jan 2024 09:17 PM - last edited: ‎29 Jan 2024 09:18 PM

Posted by a Superuser, not a Sky employee. Find out more

New thread created with relevant title

 

This has been raised with Sky in the closed forum

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Chloe-W22
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Re: Mobile issues 29/1/24

‎30 Jan 2024 01:57 PM

Posted by a Sky employee

Hi all, 

 

I'm glad to hear your services are back up and running, I see the support teams were able to resolve this within a couple of hours.

 

Thanks again for using the Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

I'll be closing this thread down now as the issue has been resolved.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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hollytehmoomin
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Text not sending

‎29 Jan 2024 08:37 PM

Hey

 

So up until about 10 minutes ago I've been able to send and receive texts, now I can't. I can make calls though. Is this  Sky problem?

 

 

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MarkH30
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Re: Text not sending

‎29 Jan 2024 08:48 PM

I'm also facing this same issue, so I'd say it must be a sky issue... @hollytehmoomin 

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Melissa48
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Mages error code sky 0 cannot srend text

‎29 Jan 2024 08:50 PM

My phone has been fine messaging and now coming up as error 0 sky why I need this as I text a person who is in a hospice and now cannot text all of a sudden 

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SusanC19
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Re: Text not sending

‎29 Jan 2024 08:56 PM

Same here here also, all of a sudden. This happened before and was a nightmare for days 

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MRSBERNIEDENLEY83
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Re: Text not sending

‎29 Jan 2024 08:56 PM

Yeah all 3 of us on the plan can't send messages 

 

Must be a sky issue 

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PlyoMackem
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Error Code 38 when sending SMS

‎29 Jan 2024 08:57 PM

This evening I'm trying to send an SMS but receiving error code 38. I've tried restarting the phone to force network re-registration and also going in and out of airplane mode for the same reason but no change.


I'm also still periodically getting 'number does not exist' errors when making calls. Making calls and sending SMS should be table stakes for a mobile operator. Seriously considering moving elsewhere as need a reliable service. What can be done to fix this?

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63johnw
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Re: Text not sending

‎29 Jan 2024 08:57 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @hollytehmoomin  and @SusanC19  anything showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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JoJoWests
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Re: Sky error code 0

‎29 Jan 2024 08:57 PM

I have suddenly started to have this issue. I think it is only when I send messages to I Phones.

Did you get a resolution? 

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SKY1992bf
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Re: Text not sending

‎29 Jan 2024 09:04 PM

Posted by a Superuser, not a Sky employee. Find out more

This has been flagged to sky for investigation 


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Kerrie4
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Can't send message with Sky error 0

‎29 Jan 2024 09:09 PM

I'm not a new customer. 

Sky have Just stopped my text messaging!! 

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JoJoWests
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Re: Samsung S22 attempting to text any contact throws up error "Can't send message with sky err

‎29 Jan 2024 09:17 PM

Hey, I have the same issue. Could you explain in a bit more detail what I need to do please. Thankyou 😕

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GD1
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Re: Mobile issues 29/1/24

‎29 Jan 2024 09:19 PM

Posted by a Superuser, not a Sky employee. Find out more

All

 

This has been raised with Sky.

 

 

(Post marked as answer for visibility only)

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Marcus81
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Re: Mobile issues 29/1/24

‎29 Jan 2024 09:23 PM

Do know how long as I've had this for passed hour or so now 

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Scott28
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Re: Mobile issues 29/1/24

‎29 Jan 2024 09:25 PM

Having the same problem me, my mother and partner are all on sky mobile no text messages are sending checked the connections on the app but says mobile coverage and everything else is working fine I'm thinking it must be a network problem with sky

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