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Discussion topic: Mobile issues 29/1/24

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This message was authored by GD1 This message was authored by: GD1

Mobile issues 29/1/24

Posted by a Superuser, not a Sky employee. Find out more

New thread created with relevant title

 

This has been raised with Sky in the closed forum

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.



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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Mobile issues 29/1/24

Posted by a Sky employee

Hi all, 

 

I'm glad to hear your services are back up and running, I see the support teams were able to resolve this within a couple of hours.

 

Thanks again for using the Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

I'll be closing this thread down now as the issue has been resolved.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by hollytehmoomin This message was authored by: hollytehmoomin

Text not sending

Hey

 

So up until about 10 minutes ago I've been able to send and receive texts, now I can't. I can make calls though. Is this  Sky problem?

 

 

This message was authored by MarkH30 This message was authored by: MarkH30

Re: Text not sending

I'm also facing this same issue, so I'd say it must be a sky issue... @hollytehmoomin 

This message was authored by Melissa48 This message was authored by: Melissa48

Mages error code sky 0 cannot srend text

My phone has been fine messaging and now coming up as error 0 sky why I need this as I text a person who is in a hospice and now cannot text all of a sudden 

This message was authored by SusanC19 This message was authored by: SusanC19

Re: Text not sending

Same here here also, all of a sudden. This happened before and was a nightmare for days 

This message was authored by MRSBERNIEDENLEY83 This message was authored by: MRSBERNIEDENLEY83

Re: Text not sending

Yeah all 3 of us on the plan can't send messages 

 

Must be a sky issue 

This message was authored by PlyoMackem This message was authored by: PlyoMackem

Error Code 38 when sending SMS

This evening I'm trying to send an SMS but receiving error code 38. I've tried restarting the phone to force network re-registration and also going in and out of airplane mode for the same reason but no change.


I'm also still periodically getting 'number does not exist' errors when making calls. Making calls and sending SMS should be table stakes for a mobile operator. Seriously considering moving elsewhere as need a reliable service. What can be done to fix this?

This message was authored by 63johnw This message was authored by: 63johnw

Re: Text not sending

Posted by a Superuser, not a Sky employee. Find out more

Hi @hollytehmoomin  and @SusanC19  anything showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

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This message was authored by JoJoWests This message was authored by: JoJoWests

Re: Sky error code 0

I have suddenly started to have this issue. I think it is only when I send messages to I Phones.

Did you get a resolution? 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Text not sending

Posted by a Superuser, not a Sky employee. Find out more

This has been flagged to sky for investigation 


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Please note: I only provide help on the main forums and not via PM
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This message was authored by Kerrie4 This message was authored by: Kerrie4

Can't send message with Sky error 0

I'm not a new customer. 

Sky have Just stopped my text messaging!! 

This message was authored by JoJoWests This message was authored by: JoJoWests

Re: Samsung S22 attempting to text any contact throws up error "Can't send message with sky err

Hey, I have the same issue. Could you explain in a bit more detail what I need to do please. Thankyou 😕

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Mobile issues 29/1/24

Posted by a Superuser, not a Sky employee. Find out more

All

 

This has been raised with Sky.

 

 

(Post marked as answer for visibility only)

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Marcus81 This message was authored by: Marcus81

Re: Mobile issues 29/1/24

Do know how long as I've had this for passed hour or so now 

This message was authored by Scott28 This message was authored by: Scott28

Re: Mobile issues 29/1/24

Having the same problem me, my mother and partner are all on sky mobile no text messages are sending checked the connections on the app but says mobile coverage and everything else is working fine I'm thinking it must be a network problem with sky

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