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Discussion topic: Sky Order cancelled

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This message was authored by Damean This message was authored by: Damean

Sky Order cancelled

Hey There, Yesterday I Went On Sky And Purchased A Macbook Laptop But I Used A Monthly Option, It Said I Passed The Credit Check And I Paid My Deposit, I Was Waiting For My Confirmation Email, I Got A Confirmation Email But It Said My Order Was Cancelled And My Deposit Is Getting Refunded, But I Do Not Know Why As It Did Not State In The Email? Could Somone Help Me Out Here? I Have Not Data To Call Sky Customer Line And I Belive Email Would Take Too Long.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Order cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Damean 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Order cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Damean 

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Any up front payment you’ve made should hopefully be refunded after about 14 days.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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