Esim verification code not sending

[JDeeIE]

None of the pic had personal information, this copied straight from iPhone camera roll of the pic: 

‹ Tele2 Mobile Data

APN

internet.tele2.se

Username

Password

MMSC

http://mmsc.tele2.se

MMS Proxy mmsproxy.tele2.se:8080

MMS Max Message Size 2097...

MMS UA Prof URL

PERSONAL HOTSPOT

APN

internet.tele2.se

Username

Password

It was all generic APN stuff. 

Unless you are implying I own Tele2 hahaha.

We already spoke thanks. 

Deleted my pic and account access, resolved. 

But you could make your Mobike era pages easier for people to find the reinstall option at the bottom of the esim options page, and having a link to it directly rather than people faffing about missing it because it's. not in help specifically and in most mobile browsers people are using to try get help from their mobile it's hidden way down at the bottom of the page under esim help section of the page,  paramount to have at the top of the esim options page "install & reinstall Esim" at the top of the Esim options page 😉 

Anyway I'm away back on WiFi so I can't access My Sky over it only via my Sky (E)sim. Assume good My Sky security measures that. Top notch. If anyone needs me to check that instruction^ is accurate (I did it from memory but sure it's 100%). 

Managed to snag a local prepaid  SIM card with unlimited everything for circa €18 30 days for my bulk data usage threw it in a 5G modem & borrowed a 5G mifi for outdoors, 5G speeds 400mbps, so Netflix via mobile screen tonight for me, and in 4K UHD 🙂 
Hotel TV isnt smart it's dumb haha. 

[JDeeIE]

 

Oh one thing I think is worth mentioning with Esim is I'm sure auto switching data between physical & and Esim is ON, switch it off if roaming/near NI border as I never have it on and found that it suddenly ON in the settings  on post Sky Esim install. 

[IggyCl]

Thank you for escalating the other member's problem. 

Please can you also help  with the eSIM issues many of us are experiencing? Esims are not converting, it is a known issue at Sky, and we have newer phones that require an eSIM to use. We cannot migrate to our phones until this is solved or we are released from our contracts and able  to move to another company. Thank you. 

[JDeeIE]

Hey posle, 

As you I wasn't getting a confirmation code either & couldn't install Esim until I reinstalled Esim as above from My Sky and bobs your uncle it worked the confirmation code came through to activate the Esim on the iPhone. 

Its a borrowed iPhone I installed on so I hope when I move Esim the process works easy and easier than the initial install was lol. Will buy a new mobile when I get back home post Happy Holidays. 

[JDeeIE]

No they in my case were definitely related. 

A Esim reinstall & sim/account activation in My Sky, can't remember which order I did them though but the Esim reinstall from Esim Options menu in My Sky after that refinished my confirmation code through to email. 

[maneryatt]

I got so excited about this and followed the steps suggested but I dont have the install and re-install option on the list when I go in to "Manage your Sim"?! Arrggghhh....

[maneryatt]

I have two Sims. One which converted to Esim no probs (for that one I have the Install and re-install option you suggest) but for the other which is still a physical Sim I dont have that option....I get as far as this page and then I dont get the email with the code and when I click on "Install my Sim" it doesn't take me to the page to put the code in (I guess cos it knows it didn't send it to me) and just takes me back to my list of Sims! Going round in circles getting nowhere...

 

[JDeeIE]

The  web'page' ? I get enter code when I install the eSIM on a iPhone. Part of the operating system install not a sky webpage. 

[JDeeIE]

Forget (half asleep). Would defo say live chat on here via private messaging, staff seem to have a technical background more than a call centre with Sky, the training  since Comcast seems to be minimal and throw them on the phone reminds me of being a kid and taking to British Telecom (who aren't much better now haha). 

If it's not showing as a esim you perhaps will need to ask them to add it as such & (clear browser cookies) then login to My Sky again. 

Sky has good products but the call centre staff training seems basic and man the lines, used to be easier and that's Ireland & UK as I've used both. We've gone American ownership & American care even in Scotland and they used to excel past most companies, it frustrating but I would see if they can Private Message you a Chat link & they can have a tinker in My Sky their side. 

[Daniel0210]

@maneryatt 

Your image was rejected as it shows your email address. Feel free to resubmit with all personal information blanked out. 

[IggyCl]

Hello

my problem is that I need an eSIM for the first time as it's for a new iPhone without physical slot. I get a verification code, but no follow up email with qr code. When calling back, Sky does not even see an initial request, even though all my requests were made via call centre. It's been almost a month, and Sky still have not responded to me, I get text messages stated they've attempted to reach me, but the calls never actually  ring, goes straight to text, and Sky has checked I have no barred numbers on my phone.

I feel  Sky is running me around in circles and not being honest with the eSIM issues.

Today I will ring for the 14th or 15th time, if it is not resolved, I am terminating my mobile contract and contacting OFCOM. 

[maneryatt]

Hi - welcome to the tea unfortunately! A month is really worrying though....

[Lisa-P1987]

Hi there IggyCl , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[maneryatt]

Lisa - can someone please contact me as well?  I have been a SKY customer for 25+ years, I have 3 contracts with you and I am about to leave!

[Lisa-P1987]

Hi there maneryatt , I’ve escalated your post aswell to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147