Esim verification code not sending

[IggyCl]

Giffgaff won't charge the £2, which adds up, esp as we have four mobile plans with Sky, so that can be up to £56 a week more when we are on holiday. 

Here is their plan for EU:

EU and selected destinations

Your plan’s calls and texts allowance can be used in the EU just like at home and at no extra cost.

There’s a faur use limit on data of 5 GB. If you go over it’ll cost 10p/MB, or you can start a new plan early which will give you another 5 GB allowance.

Rest of the world

If you’re travelling outside the EU and selected destinations there are different charges for calls, texts and data depending on the country.

But I recall at the time, Sky was better at international packages for the US, so I switched to Sky. 

[maneryatt]

Interesting - thanks for that.  It might make sense for my husband to stay on SKY (he does a lot of international travel) and for me to move to Giffgaf.  Especially as I need a Esim and he doesn't.  Might be able to get the best of both worlds that way.  I am just scared of moving and then having the same Esim probs but by next weekend if I am no further forward then that is exactly what I will do.  Thanks again.

[IggyCl]

Giffgaff's international packages might have changed, so take a look and compare against Sky's. Sky is raising its prices in April, other carriers may too. 

[DonnyJMiller · Accepted solution]

I had this issue too, and turning off WiFi before requesting the code sorted it for me. If that doesn’t work, trying a different phone number might help.

[MarysLittleLamb]

Will definitely try this to see if it works!

[IggyCl]

Hi, any success? 

[maneryatt]

By the way in the end Sky rang me back and said they dont have a fix and they have no idea when the fix will be (days, weeks, months) so they themselves suggested that I change provider and also said that if I am in any contract they will allow me to break it with no penalty.  So that is what I did.  Good luck to everyone else!

[LS14]

I turned off my WiFi and I can't believe that worked. I have now got all 3 esims working in the same day. I am gobsmacked that worked after trying to get it sorted with Sky since the 13 December! 

Thank you so much.

[MarysLittleLamb]

Wow! It bloody worked!!!

Thank you!

Sky customer services have been telling me to just wait for the 4 digit PIN before scanning but I was never convinced that was the issue.

Your solution made so much more sense.

Sky - you should be ashamed of yourself of your training materials,  support and processes not to have spotted something so fundamental and easy to resolve.

[MarysLittleLamb]

Someone should make this a sticky for how to fix esim issues! 2 months and finally fixed!

[MarysLittleLamb]

BTW I should add - turning off the WiFi only fixes the eSim activation issue once you have the final 4 digit PIN which should come through email to your account that is registered with the account.

The eSim PIN can take up to 10 minutes to arrive.

[DonnyJMiller]

actually...you can double-check that your number is entered correctly and that your signal is strong enough. If it still doesn't work, try using a different WiFi network or mobile data. I’ve come across Tardigrada.io, which was helpful in cases like this.

[IggyCl]

I could not get that email. System rolls not trigger it. 

I kept the kids on sky mobile, I've moved to giffgaff eSIM (O2 network), it took less than 5 minutes to convert the new giffgaff physical sim to eSIM, and it was all done via giffgaff app.