Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

[Sophielu94]

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@chrissy31 wrote:

Like so many people on here, I'm also still waiting for my iPhone 17 Pro Max (Blue, 256GB) to arrive and have had next to no communication from Sky over the last few weeks. 😩 I pre-ordered on the 12th around 4pm as the website kept crashing, received a text on the 25th Sept that it would be delivered by the 4th Oct (today) and yet have heard nothing. My order is still showing as "In progress - Coming soon" and has not budged since the day I ordered.

I've spoken a couple times with different people from Sky over the last few weeks to try and get some answers, some were definitely more competent then others.  Latest was last night when I called to get definite confirmation that it would be arriving today as per the only text received, the lady I spoke to was nice and seemed confident with her information unlike some of the others. She said it was on the list to be dispatched today but could arrive Monday because of DPD not delivering on Sundays. At this point, who really knows, I've lost faith that any information given has been correct. 

I wasn't too bothered about getting it straightaway and assumed there would be delays, but it's getting a bit silly. Have to agree with others that it's frustrating seeing people who ordered days after the pre-sale launched getting theirs first, seems to be no rhyme nor reason with how these are being distributed. 16 years with Sky doesn't seem to have made much difference either, I can see quite a few others on here with longer loyalty years in the same boat! 

Trying to be patient but this whole process has been so tedious...

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• 25 years for us. Ordered on pre order day at 1:03 and to this day the only email /text / contact I have had was order confirmation. I have since purchased and received from Argos. I asked to cancel the order with sky as it's still not dispatched and they said sorry it's too far in the fulfilment to cancel wait to receive it and send it back . So it's not moved at all since I ordered but I have to wait for you to dispatch it from your warehouse to receive it and send it back to your warehouse there's just no logic I will have to pay to have it sent special delivery else it's not insured so I lose out again . Then the next person recommended I cancel and promised me they'd get it sorted which they haven't days later and the next one after that canceled the swap but again told me I have to receive and send back . I'm bloody fuming and fed up at this point . Will not be using sky again after this 

[karan3]

sky page also show try again and i want 17 pro mobile please help me

[Gandevarun]

I have ordered i phone 17 pro max on 19 of sep 2025 i havent get any update on delivery when can i expect my delivery 

[Daniel0210]

@Mahi1 

You will have to call Sky and get them to cancel your original order and then order the alternative device. This will require further credit checks. 

[Daniel0210]

@Gandevarun 

I have moved your post into the large thread discussing iphone 17 orders.

l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Any orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.

[Daniel0210]

@karan3 

If ordering through the website continues to be a problem call Sky when the lines reopen and an agent can place the order for you. 

[Leeadams]

How did you speak the exac team I've tried to find somewhere I can speak to them and can't find anything 

[Sandy691]

I ordered new iPhone 17 pro max on the 18/09/25 signed agreement but have had no news on delivery 

[caesarome]

@Sandy691 

The latest on your order should be found here:

https://www.sky.com/ordertracking

[Sandy691]

I did a swap on 18/09/25. But still have not received my iPhone 17 pro max

[Daniel0210]

@Sandy691 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You asked the same earlier this morning and received the relevant information. 

[TimmyBGood]

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@Chalky29 wrote:

Amazes me how apple get surprised every year about the demand and have month long waiting lists when order direct from apple themselves. 

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What makes you think they are in any way 'surprised'?

There's no way such a massive global entity doesn't have entire departments dedicated to minutely analysing every product launch, which strongly suggests their annual conclusion is that they make an entirely satisfactory amount of money doing it this way.

[TimmyBGood]

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@niy12 wrote:

@Chalky29 
it's supply and demand. People are more likely to buy a phone out of stock than buy a phone that still has loads. That's how their company get millions 

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More accurately, tens of billions.  In 2023 global iPhone net sales were around $200 billion (or over 50% of total Apple Inc revenue with a very nice 25% minimum profit margin on each unit shipped ; )

[Nomi1]

I ordered my 17 pro max 23 September don't received yet

[Daniel0210]

@Nomi1 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Any orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.