Regarding order of 17 pro max

[Daniel0210]

@Mahi1 

You will have to call Sky and get them to cancel your original order and then order the alternative device. This will require further credit checks. 

[Daniel0210]

@Gandevarun 

I have moved your post into the large thread discussing iphone 17 orders.

l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Any orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.

[Daniel0210]

@karan3 

If ordering through the website continues to be a problem call Sky when the lines reopen and an agent can place the order for you. 

[Leeadams]

How did you speak the exac team I've tried to find somewhere I can speak to them and can't find anything 

[Sandy691]

I ordered new iPhone 17 pro max on the 18/09/25 signed agreement but have had no news on delivery 

[caesarome]

@Sandy691 

The latest on your order should be found here:

https://www.sky.com/ordertracking

[Sandy691]

I did a swap on 18/09/25. But still have not received my iPhone 17 pro max

[Daniel0210]

@Sandy691 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You asked the same earlier this morning and received the relevant information. 

[TimmyBGood]

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@Chalky29 wrote:

Amazes me how apple get surprised every year about the demand and have month long waiting lists when order direct from apple themselves. 

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What makes you think they are in any way 'surprised'?

There's no way such a massive global entity doesn't have entire departments dedicated to minutely analysing every product launch, which strongly suggests their annual conclusion is that they make an entirely satisfactory amount of money doing it this way.

[TimmyBGood]

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@niy12 wrote:

@Chalky29 
it's supply and demand. People are more likely to buy a phone out of stock than buy a phone that still has loads. That's how their company get millions 

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More accurately, tens of billions.  In 2023 global iPhone net sales were around $200 billion (or over 50% of total Apple Inc revenue with a very nice 25% minimum profit margin on each unit shipped ; )

[Nomi1]

I ordered my 17 pro max 23 September don't received yet

[Daniel0210]

@Nomi1 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Any orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.

[closet]

I've been with sky for 23 years, and lie yourself pre-ordered the 17 promax on the 12th, recieved an email on the 26th September to expect delivery on the 4th October and guess what no delivery, just in progress. spoke to a nice gentleman at sky just noew and he has told me I should expect it on or before the 9th October. we shall see.

I could pick the same phone up from argos tomorrow 🤔

[Daniel0210]

@Gandevarun 

Your duplicate thread has been removed. You asked the same at 0046 today which I replied to. 

[LukeMW]

I phoned up last Saturday to order my IPhone 17 pro max in orange, was told that after I signed my credit agreement (the same Saturday) I would get a text 2 days later with delivery info it's been a week now and the tracker still says it's coming soon..

could someone provide some feedback or is it a case of just calling up?