This discussion topic has been answered Discussion topic: Glass/Stream: There is a technical fault, please try again later/latency when changing channels
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Message posted on
09 Dec 2025
07:01 AM
- last edited:
09 Dec 2025
08:08 AM
by
KevNewMedia
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I've been getting this error message repeatadly this morning. Anyone else having issues? I have a sky glass 55 inch gen 1
Moderator note: subject of thread updated to better reflect the conversation
Best Answers
Message posted on 09 Dec 2025 08:49 AM
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Hi Everyone
Thank you for your patience. Our support teams have advised that the problem has now been resolved.
If you are still having problems, can you restart your Glass TV or Stream Puck. We appreciate that you've used the Community to help resolve the problem and hope that you continue to use this service!
Kev
Community Manager
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Message posted on 09 Dec 2025 07:07 AM
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Re: There is a technical fault, please try again later
Yes same with my Gen 1 Sky Glass. Turned on and first said no network connection but there was. Then ITV wouldn't work - technical fault and keeps coming up sporadically. Can still here the programme but the picture goes.
We only had an issue 2 weeks ago with no mainstream channels, so disappointing to have something similar so soon after.
Message posted on 09 Dec 2025 07:13 AM
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Re: There is a technical fault, please try again later
Yes the same problem here which is so annoying as we had this problem a couple of weeks ago as well
Message posted on 09 Dec 2025 07:15 AM
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Tv not wotking
My sky puck is not working.
i have performed the checks on my WiFi and there is no problem, speed is good. All I'm getting on my tv is "technical fault please try later"
I have been through all sky's so called online help and nothing works. How do I get my tv back up and running?
Not impressed with sky as this is not the first problem I have had recently with my streaming services
Message posted on 09 Dec 2025 07:19 AM - last edited: 09 Dec 2025 07:20 AM
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Re: There is a technical fault, please try again later
Yep.
same here.
glass gen 2 55inch
Message posted on 09 Dec 2025 07:20 AM
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Re: There is a technical fault, please try again later
Same issue here
Message posted on 09 Dec 2025 07:23 AM
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Re: There is a technical fault, please try again later
I have the same message. Is this a reception issue due to weather?
Message posted on 09 Dec 2025 07:23 AM
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Re: Tv not wotking
Appears to be a Sky issue, as I have the same banner displaying here and unable to change channels, etc. so stuck with the news
Message posted on 09 Dec 2025 07:24 AM
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Technical fault
Message posted on 09 Dec 2025 07:27 AM
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Re: There is a technical fault, please try again later
Yep, on a fairly new Gen2 , going to check my pucks and old Gen1 soon , fibre broadband is fine ( Sky ) , WiFi is fine so not sure if there was a software drop last night. Have done a power cycle and a reset through settings, hoping it's a blip
Message posted on 09 Dec 2025 07:28 AM
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Re: Technical fault
I have the same I can't seem to swap channels over
Message posted on 09 Dec 2025 07:30 AM
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Re: Technical fault
I keep getting this has been happening all morning. Have you managed to fix the issue?
Message posted on 09 Dec 2025 07:31 AM
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Re: There is a technical fault, please try again later
Message posted on 09 Dec 2025 07:35 AM
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Re: There is a technical fault, please try again later
Sky stream here sane issues
Message posted on 09 Dec 2025 07:38 AM
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Sky glasss not working say technocal issues
Sky glass not working this morning at allnsays technical issues
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