Sky go not working on Xbox Series S - glitching screen

[KcTimmy]

I had the same problem , uninstalled app , went to Xbox store and sky go app no longer available ?? " Not currently available continue shopping "

[KcTimmy]

It looks like my Xbox had changed language and location to US. Changed these  back to UK and can now see the app , reinstalled and working again . 

[Frustrated73]

I had the same issue with boxes but could hear the and audio, managed to uninstall and then reinstall app middle of last week and it worked fine, that was up until 2 days ago. I can launch the app but it now comes up with an error on every channel saying "There was a problem streaming this channel, Please select another channel" I'd love too but none of the channels are working!!!! 

[Chloe-W22 · Accepted solution]

Hello all,

This thread is getting quite a lot of views so to investigate further would you be able to answer some questions for me please:

• Is this only Xbox Series S?
• What is the version number of your Sky Go?
• Some customers report hearing audio, but some don't, what is your experience?
• What are the steps taken to reach this page? Is it simply on the app start up?
• Has deleting and reinstalling the app worked for you?

Any help is appreciated!

[Dave238]

Not working on my xbox series x, no audio just blue screen of death. Reinstalled app and restarted xbox multiple times. Just doesn't work.

[Steve861]

Same on Xbox X, no connectivity to the app, reinstalled multiple times, user sign in interface very laggy, let's me get so far then "details not recognised"... Sign in works on every other sky go app except this one

[ELKO]

Having the same issue Xbox 1 . I have a blue screen and only sound. Having read the comments I'm a little scared to delete the app as it seems to make it worse

[ScottLlBound]

Im on xbox series x, mashing A got me through to 1 channel (F1, i regulalrly watch), but otherwise the menu was just blue screen

[craigt2014]

You need to delete the entire app off your xbox console, then re- install sky go and then enter your log in details again and it should be working okay. If this doesn't work throw your xbox out of a window 

[Beckieeeee]

This is happening on my xbox X too - I'm gutted 😞 

[Ian1745]

This has just happened to mine.. also scared to uninstall it it's just a glitch 

[craigt2014]

You do need to uninstall unfortunately there is no other way around it. I personally think they have changed some firmware or software and it's not compatible with the old version.

[Robert55]

Hi my sky go isn't working on Xbox 

it is version 23.1.5.70

ive tried reinstall I've tried reset 

nothing seems too ok be working but it works fine on iPad 

 

[Robert55]

Mine is exact same and still that way it's so frustrating, I've not saw one bit of help on this link 

[Robert55]

Hi is there any help for this issue I'm the same as others