Sky Go quits unexpectedly (MAC)

[SRose17]

After months I am still unable to use sky go at all on my mac. I have deleted all the files multiple times and emptied my trash. 

The app used to open and say the 'quits unexpectantly' error- now it just bounces in my toolbar and then dissappears (no written notification). I am soo far beyond my patience! Technology Rage is real!

[MarkGoldsmith]

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@SRose17 wrote:

After months I am still unable to use sky go at all on my mac. I have deleted all the files multiple times and emptied my trash. 

The app used to open and say the 'quits unexpectantly' error- now it just bounces in my toolbar and then dissappears (no written notification). I am soo far beyond my patience! Technology Rage is real!

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Have you downloaded the latest version of the installer from the Sky website?

[SRose17]

I am following the link from the sky website so I assume it is the most recent version? I click the mac installer. 

That downloads fine. Then it tries to open the sky app- it just bounces around then disappears. When I search the sky go app and open it, it does the same 😞

[MarkGoldsmith]

What version of MacOS do you have?

Also have you tried downloading the installer in a private/incognito browser just to make sure it's not cached anything stale.

[BabelFish]

Latest installed and all working again for me now, Thanks to the community reps for pushing the issues for us.

[SRose17]

Mac High Sierra 10.13.6. 

I tried the incognito browser suggestion (after deleting the sky go files and emptying trash) and it still does the same thing. Once the Sky go installer is finished the sky go app just bounces and disappers and I can not open it even when clicking directly on the sky go app in my applications.