Sky Go V1.08 a18b42e2

[caesarome]

Do you have on of these on your package:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/m-p/43118...

[jusael]

I have sky go extra, had no issues with app on console till this new update 1.08.

[caesarome]

@jusael 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to jusael.

[jusael]

Hi, I don't have a chat option in the thread as per the article I read? Have I misunderstood something?

[caesarome]

The chat bubble should appear somewhere at the bottom of this page like in the image shown I the link i

posted for you yesterday.

[jusael]

Thank you for getting chat started. No fix as this could be an app issue as 108 was released and the next day ps had a system software update. So still no sky via the new sky go app. 

[jusael]

Hi all, can I request a chat again for an update on the issue? It's been a week now and I still can't access sky on my ps4 and have tried ps5 with no luck. I may need to put an official complaint in as this is quite fustrating and no update from sky letting me know progress on a fix. Thanks for any help in getting a chat going again. 

[caesarome]

What were you told in the chat you had last week ?

[jusael]

A they had passed my issue over to the app development team. But it's been a week now and I still can't watch sky at my house as I access it through my sky go extra connection. They advised me to switch to a mobile phone in the interim but I don't want to watch my tv on my phone. Plus it's allocated to other devices and that's not fair on my other household members. Sadly due to my setup the only way I can watch sky at my house because of trees and lack of signal is via the sky go extra device and it's not working on PS4 or PS5.  😩

[caesarome]

It is unlikely the app team will fix the issue in a week so you need to give them more time or you can email them yourself via this address - apps@sky.uk

[jusael]

Thank you, I will message them for advice now. 

[scps]

PS5 console working fine on 27/09/2023 - now getting Error a18b42e2

Have tried removing device - uninstall and reinstall of app - logging on with email address? 

Nothing working 

ANy ideas? 

[caesarome]

@scps 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.