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Discussion topic: Sky Go macOS app does not open after latest update.

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This message was authored by jlolol This message was authored by: jlolol

Sky Go macOS app does not open after latest update.

Opened my macOS Sky Go app today, it did an update and restarted. Now the app just bounces once in the dock and doesnt open. 

 

I deleted and reinstalled, as soon as it opened the first time it installed the new update and the same issue persists.

 

I'm on Sonoma 14.4.1, mac mini M2


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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sky Go macOS app does not open after latest update.

Posted by a Sky employee

Hi all,

 

Thanks for continuing to keep this thread going with on going discussions and potential solution steps. 

 

I can see that some advice given on the thread has been helpful for users however there are still some advising that issues are still on going despite trying other user advice. 

 

There is also a few different terms being used and I want to be 100% clear on the issue users are seeing.

 

That being said, I'd like anyone who is still experiencing issues with Sky Go to do a complete fresh install following the previously advised steps which were:

 

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

 

Once you complete the installer, and only if you are still having issues, tell me all of the following:

 

Is the app installed and won't launch?

Did the installer fail to install the app entirely? 

 

Please also outline the software you are currently on for your Mac.

 

Finally let me know in full what other steps you have used to try and resolve that, be that from information on this thread from other users or found elsewhere.

 

Thanks

Daniel
Community Moderator

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This message was authored by SVanns This message was authored by: SVanns

sky go app won't launch

Someone please HELPME!

My Macbook will no longer launch the sky go app. Im running Sonoma and have tried deleting all traces of the app then reboot and reinstall all with no luck. The home screen just constantly looks like its trying to load with the whirling circle but never does. I have followed steps outlined in a number of posts on here but nothing seems to work. I have another Mac running Hi sierra which is working fine but support for this will soon stop and i will be left with no sky access at all from computer.

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: sky go app won't launch

Posted by a Sky employee

Hi @SVanns,

 

We released a new version of the app on Friday and want to check if you cannot access Sky Go because of this new version.

 

  1. Could you please go to your Settings > Updates and tell me what version of the app you're on? The new release is 24.1.
  2. To get you back up and working, please go to the website and download Sky Go directly from here: https://www.sky.com/watch/sky-go/all - This will move you back to a previous version of the app whilst we work out the kinks.

Please let me know your version number and if this new link gets the app back up and running for you 🙂

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by SVanns This message was authored by: SVanns

Re: sky go app won't launch

i downloaded the app directly from the the sky site so have no idea what version im using. i deleted and uninstalled the app again today and rebooted but still same. on my mac book i cannot see the version as it doesnt appear in apps as it was downloaded directly from the site

 

This message was authored by SVanns This message was authored by: SVanns

Re: sky go app won't launch

how can i access the new release? the link you posted is the version i have tried to download today which doesnt work

 

This message was authored by SVanns This message was authored by: SVanns

Re: sky go app won't launch

the version i have is 23.5.1

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go macOS app does not open after latest update.

Posted by a Superuser, not a Sky employee. Find out more

If you haven't already then it might be worth trying this:

 

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

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jlolol
Topic Author
This message was authored by jlolol This message was authored by: jlolol

Re: Sky Go macOS app does not open after latest update.

Tried this, didnt help unfortunately. 

This message was authored by Chardle This message was authored by: Chardle

Re: sky go app won't launch

Hi Chloe,

 

I too downloaded this latest version after several monts not being able to access SkyGo on my Macbook Pro and it still just freezes wit te play symbol and goes no further.

 

Any ideas?

 

Many Thanks

This message was authored by amanneedsnoname This message was authored by: amanneedsnoname

Re: Sky Go macOS app does not open after latest update.

Exactly the same symptoms here, albeit I'm on Ventura 13.6 and an Intel Mac Mini. Suggested fix doesn't work for me either.

jlolol
Topic Author
This message was authored by jlolol This message was authored by: jlolol

Re: sky go app won't launch

It's definitely an issue with the new update. For me, the (previously working) app auto-updated on open, then stopped loading immediately. Downloading the new installer works initially, but then auto-updates immediately and also stops loading.

This message was authored by digglerthelegend This message was authored by: digglerthelegend

Re: Sky Go macOS app does not open after latest update.

I have searched and followed all the deletion/reinstallation advice and still have the same issue as the OP.

________________________________________________
Sky Q 2TB (V3). 2 x Mini. LG G3 65inch. LG S95 QR 9.1.5 Soundbar. Virgin Media Gig1 Broadband.
This message was authored by marcoplus81 This message was authored by: marcoplus81

Re: Sky Go macOS app does not open after latest update.

i have the same problem with skygo (italian version) on 2 macs.

I have also formated and reseted the macs  but skygo doesnt open too.

I also tried to inslall different OS (from Catalina to the last one). 

Both Macs have intel processor. One is a Mac Pro (2013) and the other is an Imac.

How can i solve the problem?

Thank you for your attention

Marco

 

This message was authored by amanneedsnoname This message was authored by: amanneedsnoname

Re: Sky Go macOS app does not open after latest update.

Now that we know there's at least 4 of us with the same issue is there any way of escalating this to someone relevant within Sky please?

This message was authored by FrancescoM This message was authored by: FrancescoM

Re: Sky Go macOS app does not open after latest update.

Same problem here on SkyGo app, italian version.

Macbook pro 2017 and Ventura OS.

I talk to Sky Italy support and they told me to wait for the next app version - I'm not sure they're aware of this issue.

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