Vertical Banding on Right Hand Side of 43 inch glass

[Jaden826]

@Londonlad any update on what they were able to do for you? I am having the same issue and will be calling soon to see what they can offer. Watching the footie right now looks like I am looking through prison bars or something! 😂

[Mark-Br]

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@Londonlad wrote:

Next update:

after an hour on hold spoke to someone in tech team tells me he is only a basic tech can't access all the settings, puts me on hold to consult the 'helpdesk', they advise I need to speak to people who can check the settings and software.

Ok I say, puts me through - message says 'sorry this department is closed' call cuts off.........

thanks a lot

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Hi @Londonlad 

I've read through this thread and want to get you in touch with the right people.

To help kick things off, I've asked one of our team to reach out to you using Sky Community Messaging and request some initial information - keep a lookout for the on screen bubble inviting you to a chat or an email notification.

[Londonlad]

Hi @Jaden826 sorry I've not had time to contact sky today as I've only just got home and my understanding is that team only work till 6pm.

Having reflected on it I think I'm going to just have to return it, I bought it outright and at over £700 with the fascia I decided I can't risk getting another with the same issues as I've now seen more posts like yours too.

@Mark-Br thanks for that I did speak to someone yesterday through escalation who advised they could only troubleshoot and I should call up if I wanted it exchanged . I was unclear if you meant the same or someone specific. I haven't had anything today now I've just logged in.

thanks all for your help and support.

LL

[Londonlad]

Ok all - quick update on this, thanks to @Mark-Br I have managed for the mythical tier 2 team to get hold of my issues. I guess they are like a super retention team for Glass (probably because I paid outright and it's a big refund) - they have advised me a software update is going to be out soon which 'may' resolve the blinking and the vertical lines. Not convinced the lines are a software issue but I'll give the benefit of the doubt, as my request to return is logged and will be honoured.

Have a call booked next Thursday evening to see if anything has changed - said if it hasn't the return will be happening.

I was also told to turn to TV off and leave it disconnected overnight (can be as little as 15 seconds if you can't) and then leave it before reconnecting as this 'may' sort the lines - not convinced but hey that was the advice.

Software release is also going to be designed to remove the blinking issue people have mentioned elsewhere too.

As I say I'm not convinced, but will give them another week as they have my request to return logged and recorded if there's no change back it goes.

[Londonlad]

Quick update 2

software update sorted the random flashing, banding still present, asked if I wanted to get a replacement or have a technician come out to check it.

said no thanks, rather just go back to Q, awaiting call back as when they tried to take off the auto returns packaging request to trigger return to q the computer said no, so had to go to IT for work.

awaiting call back tomorrow, just plugged q back in, must say the sound from the glass tv is much improved with the q box pumping the sound! 

feels like a long saga to change back, but for £713 owed to me in a refund I won't be driving back in until q is no more. 

[Anonymous]

@Mark-Br 

Hi Mark - I am suffering from exactly the same experience when watching Sky Sports UHD HDR. I can see vertical bars behind the screen, the picture is also dark, and lack punch. 

Is it possible that some one can contact me too please, I think the simple facts are that sadly the tv doesn't have a high enough level of NITS, this is down to physics and no software update is going to help this. I think the best solution is to offer Glass customers the option of watching UHD on a non HDR stream. Sky are using HLG to deliver HDR, and the tv with a max nits of 630 just can't handle it, you need a minimum of around 850 nits. I am very disappointed 

[Anonymous]

I have been told that the lines may have been caused by the televisions being kept in cold storage facilities and then in a cold van and being switched on by customers immediately once delivered. No one told me that I should allow the tv to sit for 4 hours to achieve room temperature before turning on. The thing is without sounding negative, the bars and dull picture on UHD HDR is just one of the issues, my sensors do not work at all, in terms of turning the tv on, when I walk in front of the tv.  Trying to stay positive, but there are so many issues currently. 

[Londonlad]

@Anonymous that's an interesting idea, they keep telling me to leave it off for ages with no power then power on, so could be something in it.

Must say they've tried everything to get me to keep it, but the fact it's so fragile doesn't bode well for me and I paid fully upfront so not wanting to risk money on it.

If that's the case with the temperature shock, one would hope they start communicating this asap as like you the Panther guys set it up and left and didn't say anything about leaving it to acclimatise.

[d2h]

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@Anonymous wrote:

I have been told that the lines may have been caused by the televisions being kept in cold storage facilities and then in a cold van and being switched on by customers immediately once delivered. No one told me that I should allow the tv to sit for 4 hours to achieve room temperature before turning on. The thing is without sounding negative, the bars and dull picture on UHD HDR is just one of the issues, my sensors do not work at all, in terms of turning the tv on, when I walk in front of the tv.  Trying to stay positive, but there are so many issues currently. 

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@Anonymous 
If you were buying a new fridge, yes. I've never heard that for a modern TV though. This was a suggested practice many years ago when TVs used glass tubes.

If the lines you're seeing is vertical banding, it's just a poor quality panel, which cannot be fixed. The banding would have been there if you had left your TV sitting for 4 hours. 

[Anonymous]

I have had enough. Going back to Q. 

[tarbat]

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@Anonymous wrote:

No one told me that I should allow the tv to sit for 4 hours to achieve room temperature before turning on.

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A very old urban myth.  Banding and DSE are part of the panel lottery on cheaper panels. You take your chances - request a replacement and hope for a better panel, or just live with the problem. Or reject the TV, and buy a TV from a manufacturer with a real track-record of high quality TVs.

Sky have absolutely no track-record as a TV manufacturer.

[mflinster]

Had banding on my 55" TV phoned sky straight away they acknowledged the problem and replaced my TV yesterday. Just switching on to watch Liverpool and guess what banding still visible while watching in UHD. 

The issue seems to be while watching any football in UHD, I watch the F1 yesterday with zero issues. 

[Anonymous]

I have had enough. Going back to Q. Just ordered an OLED. 

[Londonlad]

Just a further update, I was called back tonight, I can't arrange the switch back until a change I made in subscription drops off on 22nd November. 

Apparently in the decision making process for glass, someone decided if you have bought it outright you're unlikely to return it in the first 31 days so they didn't build a cancel / downgrade option into accounts for those who cancel but have made package changes. This is apparently being worked on to be added and causing a lot of the account issues with returns from those who've bought outright.

Lady I spoke to blew me away with honesty and even arranged a refund due to all this hassle of my first months fee. She will call me on 23rd to arrange collection and change back to q. 

[Londonlad]

Further update, lady never called back on 24th to resolve cancel, spoke to someone on chat who tried to get her to call me but nothing.

Now on chat since 09:00 when it opened awaiting an operator who is sky glass trained, had one join who wasn't, how it can be extremely busy the moment it opens is beyond me. 

whisper of 6th December earliest collection from chat other day suspect that will now be much later, sky glass is just hassle all round. Wish I'd never chosen to try it.