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29 Nov 2021 07:58 AM
Final update, after not getting anywhere on Saturday, went on chat yesterday, told the lady was only one who could help as Sky policy is the person dealing with the case is one who deals with.
explained this was now 6 weeks and being told the same thing a form has been sent, wait to be contacted etc. Eventually persuaded the operator to check with their manager, who then allowed them to put through cancellation and reinstate q.
collection of glass is 1st December - can't wait to finally end this and get my 713 GBP back. Never again.
25 Dec 2021 03:02 PM
I know my reply is late, but I've just experienced this on the 55" and as with all sky products, it went away when I rebooted my sky glass, hopefully this may help someone
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