Vertical Banding on Right Hand Side of 43 inch glass

[Satele]

@Londonlad That's not good at all. Hope Sky sort that for you. 

[Londonlad]

Thanks @Satele will update once I hear, @S44TUH sorry to hear, would be interesting to know if you are a 43 inch small or another size to see if it's one type of screen affected or more widespread.

[Londonlad]

Here's a picture on the grey YouTube test cideo, not sure if it tells anyone anything but I can see lots of yellowish lines most visible on right but also on kef

[tarbat]

---

@Londonlad wrote:

Here's a picture on the grey YouTube test cideo, not sure if it tells anyone anything but I can see lots of yellowish lines most visible on right but also on kef

---

This is a useful test to view on your Glass TV to check for screen uniformity.

https://youtu.be/eIJxh9UGyak

[Londonlad]

Thanks @tarbat some of it below

https://photos.app.goo.gl/NG3ZNtqQiVkPpWcN6

[tarbat]

---

@Londonlad wrote:

Thanks @tarbat some of it below

https://photos.app.goo.gl/NG3ZNtqQiVkPpWcN6

---

I have to say that looks shockingly bad. I don't think I've seen a TV quite that bad in all my years of calibrating.

For comparison, this is what a good TV should look like at 50% luminance (ignore the reflection top left):

[Londonlad]

Thanks @tarbat yes that's definitely not the way mine looks and I am certain cannot be fixed but any updates would this be from poor quality control or purchasing at a cost - I imagine it's to be expected a proportion of panels have issues in any production process. 

[Londonlad]

@letticeI have checked and haven't had a message or got a chat bubble yet, how long would this normally take?

[lettice]

Maybe the weekend halted it.
Look out for it still today and if not we will escalate again.

[Londonlad]

Morning @lettice hope you're well, I still haven't heard anything, if you can escalate again for me.

Thanks in advance.

LL

[Londonlad]

Can anyone else escalate this again for me, I've had no contact and really want to get the TV replaced as it's an issue which can't be fixed through software.

Thank you - I have been waiting a few days now for someone to come back to me.

[Annie+UK]

---

@Londonlad wrote:

Can anyone else escalate this again for me, I've had no contact and really want to get the TV replaced as it's an issue which can't be fixed through software.

Thank you - I have been waiting a few days now for someone to come back to me.

---

Done

[Londonlad]

Thanks @Annie+UK 

[Londonlad]

Quick update, after waiting four days escalation happened to be told can't help as even if they troubleshoot a fault would still have to call to get it replaced. 

Feel quite frustrated now as I've waited for something which can't help me thinking it could. Also told operators on phones can't see this forum so I'm going to have to explain everything all over again. 

Seems the only way to get help is to call if you have Glass. 

[Londonlad]

Next update:

after an hour on hold spoke to someone in tech team tells me he is only a basic tech can't access all the settings, puts me on hold to consult the 'helpdesk', they advise I need to speak to people who can check the settings and software.

Ok I say, puts me through - message says 'sorry this department is closed' call cuts off.........

thanks a lot