Vertical Banding on Right Hand Side of 43 inch glass

[Londonlad]

Hi all,

I have very noticeable vertical banding on the screen of  my 43 inch small glass TV. This is visible during football matches, sweeping shots of play, most noticeable on right side with a noticeable variation in colour m, perhaps 5/6 lines of varying width. It is less visible on the left hand side, but there are a couple of bands visible of lesser size. 

Is this acceptable? Or should I be looking to get it returned? 

I've not noticed this visibly on other types of programmes so be interested to hear from others watching the football. I am on the UHD feed, but have observed bands on the HD too.

Thanks in advance.

LL

[Annie+UK]

It obviously affects your enjoyment of what you are watching so IMO it is unacceptable, but only you can decide if you return it or not

[Londonlad]

Thanks will call tomorrow is there a special number or just the usual one.

[GD1]

@Londonlad  Usual number so try calling after 7am or 9pm as these are usually quieter times.

[Londonlad]

Thanks @GD1 I'm up early so will try then

[lettice]

For some clarity.
Is it possible to put up a picture that will clearly show this banding?

[Londonlad]

@lettice @You'll see it in this video - most noticeable when Bernardo runs back

https://photos.app.goo.gl/Uqg3BpsvFzK67py79

[tarbat]

---

@Londonlad wrote:

@lettice @You'll see it in this video - most noticeable when Bernardo runs back

https://photos.app.goo.gl/Uqg3BpsvFzK67py79

---

That's bad. I'd try some of the grey screen testing videos on YouTube to assess how bad. 

[Londonlad]

@tarbat @More obvious here with the panning - so you think I should ask for a replacement:

https://photos.app.goo.gl/HwwsgSN1zN6B1jHW9

[lettice]

Um,
that is not good at all.

Do you want me to escalate it to Sky via a live chat escalation? using the escaltion on this community?
Or are you happy to call.

In the escalation they will be pointed to this thread.

[Londonlad]

Thanks @lettice i don't know how to quote messages on this but if you do have that facility that would be great. I'm reassured I'm not expecting too much now others have seen it .

Do you mean they will invite me to a live chat or give me a call, apologies I'm very new to this forum.

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.

Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Londonlad]

Thanks so much for your help - that's really reassured me I'm not being too fussy.

[Anonymous]

I did wonder when it became common knowledge that it's the same company that makes Philips TVs whether there would be issues. Philips don't have the greatest reputation themselves.

[S44TUH]

I've got this weird banding too...most noticeable on football on UHD - but is on other channels....standard HD is currently a better option on some channels for me...