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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass tv won’t turn on red light just keeps flashing

Posted by a Superuser, not a Sky employee. Find out more

Check the Sky Service Checker through My Sky, that will tell you when Sky no longer an issue.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Mumabear3 This message was authored by: Mumabear3

Re: Sky glass won’t turn on

Mine hasn't turned on all day! It's driving me nuts! I've tried everything, it comes on and starts an update then turns off again. I tried calling sky and there's a messaging saying there are technical faults causing issues for sky glass customers and they have the right teams working on it. But nothing has changed all day so god knows how long we will be without tv! 

This message was authored by Stephen+Mourton This message was authored by: Stephen+Mourton

Re: Sky stream not working

@Claire22915  Firstly have you tried unplugging the puck, leaving it for a couple of minutes then plugging it back in?  The old turn it off and turn it on again trick often works.

if you have tried that when the word 'Sky' appears does it say anything else even if you leave it for a few minutes?

This message was authored by Hobbayne64 This message was authored by: Hobbayne64

Re: Sky Glass Power up Issues 19-9-24

What a bummer, I cant even play my playstation. 

This message was authored by Dave1379 This message was authored by: Dave1379

Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream not working

Posted by a Superuser, not a Sky employee. Find out more

There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky glass won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Pronghorn1 

I've merged your post into this thread on the Glass board as it's definitely not a Sky Q issue where you posted. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

Best way to track the progress will be to occassionally check the Service Checker via My Sky as you will see Sky are reporting an issue affecting the Streaming TV service.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Mel110 This message was authored by: Mel110

Sky puck flashes white and tv won’t come on

Sky puck flashing white tv won't come on

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

Posted by a Superuser, not a Sky employee. Find out more

@Dave1379 wrote:

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...


There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.

 

All you can do is occassional recheck the service checker for any updates.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Stream puck won't turn on

Posted by a Superuser, not a Sky employee. Find out more

This also affecting Sky Glass also https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Wardy2 This message was authored by: Wardy2

Re: Stream puck won't turn on

Same here. I have tried everything and followed all of the guides, but the stream box won't turn on. Very frustrating!!! What are we paying for? 

This message was authored by Stephmac35 This message was authored by: Stephmac35

Sky streaming puck keeps flashing white

Sky streaming puck keeps flashing white and not turning on .

This message was authored by masoniscute This message was authored by: masoniscute

Tv wont turn on

My sky glass won't turn on I've done everything! Turn tv off press button on side of tv it comes on says its updating the software then go's again

This message was authored by Natalie901 This message was authored by: Natalie901

Re: Sky Glass Power up Issues 19-9-24

Yes I'm having same issues too with mine tried all the restarting stuff and no luck! Hope they sort it out soon!! 

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