19 Sep 2024 05:18 PM
Really regretting getting sky glass now , wish I had just stayed with sky q. How are we supposed to know when the problem is fixed? Will it just turn itself back on? Should automatically get text notifications when there's an issue
19 Sep 2024 05:20 PM
I'm getting the same issue after it working for a week... can you help? What's the solution?
19 Sep 2024 05:21 PM
Mine isn't either, it's loading with the sky logo and then turns off
19 Sep 2024 05:21 PM
Posted by a Superuser, not a Sky employee. Find out moreCheck the Sky Service Checker through My Sky, that will tell you when Sky no longer an issue.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
19 Sep 2024 05:22 PM
Mine hasn't turned on all day! It's driving me nuts! I've tried everything, it comes on and starts an update then turns off again. I tried calling sky and there's a messaging saying there are technical faults causing issues for sky glass customers and they have the right teams working on it. But nothing has changed all day so god knows how long we will be without tv!
19 Sep 2024 05:23 PM
@Claire22915 Firstly have you tried unplugging the puck, leaving it for a couple of minutes then plugging it back in? The old turn it off and turn it on again trick often works.
if you have tried that when the word 'Sky' appears does it say anything else even if you leave it for a few minutes?
19 Sep 2024 05:23 PM
What a bummer, I cant even play my playstation.
19 Sep 2024 05:24 PM
There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...
19 Sep 2024 05:24 PM
Posted by a Superuser, not a Sky employee. Find out moreThere is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
19 Sep 2024 05:24 PM
Posted by a Superuser, not a Sky employee. Find out moreI've merged your post into this thread on the Glass board as it's definitely not a Sky Q issue where you posted.
19 Sep 2024 05:25 PM
Posted by a Superuser, not a Sky employee. Find out moreBest way to track the progress will be to occassionally check the Service Checker via My Sky as you will see Sky are reporting an issue affecting the Streaming TV service.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
19 Sep 2024 05:25 PM
Sky puck flashing white tv won't come on
19 Sep 2024 05:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave1379 wrote:There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...
There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.
All you can do is occassional recheck the service checker for any updates.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
19 Sep 2024 05:29 PM
Posted by a Superuser, not a Sky employee. Find out moreThis also affecting Sky Glass also https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170
19 Sep 2024 05:29 PM
Same here. I have tried everything and followed all of the guides, but the stream box won't turn on. Very frustrating!!! What are we paying for?