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Discussion topic: Sky Glass Power up Issues 19-9-24

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MarkGoldsmith
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Re: Sky glass tv won’t turn on red light just keeps flashing

‎19 Sep 2024 05:21 PM

Posted by a Superuser, not a Sky employee. Find out more

Check the Sky Service Checker through My Sky, that will tell you when Sky no longer an issue.

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Mumabear3
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Re: Sky glass won’t turn on

‎19 Sep 2024 05:22 PM

Mine hasn't turned on all day! It's driving me nuts! I've tried everything, it comes on and starts an update then turns off again. I tried calling sky and there's a messaging saying there are technical faults causing issues for sky glass customers and they have the right teams working on it. But nothing has changed all day so god knows how long we will be without tv! 

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Stephen+Mourton
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Re: Sky stream not working

‎19 Sep 2024 05:23 PM

@Claire22915  Firstly have you tried unplugging the puck, leaving it for a couple of minutes then plugging it back in?  The old turn it off and turn it on again trick often works.

if you have tried that when the word 'Sky' appears does it say anything else even if you leave it for a few minutes?

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Hobbayne64
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 05:23 PM

What a bummer, I cant even play my playstation. 

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Dave1379
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Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

‎19 Sep 2024 05:24 PM

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...

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MarkGoldsmith
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Re: Sky stream not working

‎19 Sep 2024 05:24 PM

Posted by a Superuser, not a Sky employee. Find out more

There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.

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Daniel0210
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Re: Sky glass won’t turn on

‎19 Sep 2024 05:24 PM

Posted by a Superuser, not a Sky employee. Find out more

@Pronghorn1 

I've merged your post into this thread on the Glass board as it's definitely not a Sky Q issue where you posted. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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MarkGoldsmith
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Re: Stream puck won't turn on

‎19 Sep 2024 05:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Best way to track the progress will be to occassionally check the Service Checker via My Sky as you will see Sky are reporting an issue affecting the Streaming TV service.

Sky Stream and Sky Broadband customer

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Mel110
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Sky puck flashes white and tv won’t come on

‎19 Sep 2024 05:25 PM

Sky puck flashing white tv won't come on

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MarkGoldsmith
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Re: Brand new sky puck, plugged it in and it flashes white for a few seconds and then turns off.

‎19 Sep 2024 05:26 PM

Posted by a Superuser, not a Sky employee. Find out more
@Dave1379 wrote:

There appears to be an issue nationally. Some information on the Sky Glass forums. I'm in the queue for an on-line chat...

There is a known service issue. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service.

 

All you can do is occassional recheck the service checker for any updates.

Sky Stream and Sky Broadband customer

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GD1
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Re: Stream puck won't turn on

‎19 Sep 2024 05:29 PM

Posted by a Superuser, not a Sky employee. Find out more

This also affecting Sky Glass also https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Wardy2
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Re: Stream puck won't turn on

‎19 Sep 2024 05:29 PM

Same here. I have tried everything and followed all of the guides, but the stream box won't turn on. Very frustrating!!! What are we paying for? 

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Stephmac35
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Sky streaming puck keeps flashing white

‎19 Sep 2024 05:30 PM

Sky streaming puck keeps flashing white and not turning on .

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masoniscute
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Tv wont turn on

‎19 Sep 2024 05:30 PM

My sky glass won't turn on I've done everything! Turn tv off press button on side of tv it comes on says its updating the software then go's again

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Natalie901
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 05:32 PM

Yes I'm having same issues too with mine tried all the restarting stuff and no luck! Hope they sort it out soon!! 

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