19 Sep 2024 05:32 PM
My sky puck won't turn on! Do we know how long until they resolve the problem????
19 Sep 2024 05:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@Wardy2 wrote:Same here. I have tried everything and followed all of the guides, but the stream box won't turn on. Very frustrating!!! What are we paying for?
These types of outages are common when you subscribe to a technology based service.
I've never come across a technology platform that hasn't had outages before, and there are certainly platforms that have more frequent wide scale outages than Sky.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
19 Sep 2024 05:34 PM
Sky glass tv won't turn on, there's no red standby button, I've tried unplugging it form the main for 20 minutes still no joy, the socket works on other devices, I've held the standby button on the side on the tv down still nothing the the light on the microphone button comes on so the lead must still have power going through. Any suggestions?
19 Sep 2024 05:35 PM
Posted by a Superuser, not a Sky employee. Find out more@Waitey93 I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.
19 Sep 2024 05:36 PM - last edited: 19 Sep 2024 05:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Marymoo1 wrote:My sky puck won't turn on! Do we know how long until they resolve the problem????
My puck is working fine so your issue will be a different problem. Have you tried switching the power off to the puck and then back on again?
Edit: There is a known outage.
19 Sep 2024 05:36 PM
Not just you, the whole lots gone down.
19 Sep 2024 05:37 PM
Ugh! Ours is off too! Stupid flashing red light, won't reset! I know it's a first world problem and all that but when you pay so much for it it's really annoying! Will they let us know when it's back??
I HATE sky glass!
19 Sep 2024 05:40 PM
Well after reading all messages I've tried switching off and unplugging my Sky Glass and after 10 minutes I plugged it back in but still not turning on. Just red LED pulsing
19 Sep 2024 05:42 PM
Got the same problem as you I have a son with ADHD who needs a routine, now can't watch his Bluey program, tv is on according to the white side button being on but no red light on the tv..... currently to get Bluey on a iPad 😡
19 Sep 2024 05:43 PM
My sky glass isn't turning on. I've turned it off by the mains but still nothing, there's no red light showing. Any suggestions as to what the issue could be?
19 Sep 2024 05:43 PM
When I turn TV on once sky logo has disappeared we just end up with a blue screen. Have unplugged everything and tried again so many times and it's still not coming on
19 Sep 2024 05:46 PM
I wondered exactly that!!! Surly the power is standalone to the tv?
19 Sep 2024 05:46 PM
19 Sep 2024 05:46 PM
Same with me, I can't get the puck to turn on. I've turned the power off and on, I've followed the online guidance (pressing 4 & 6), pressing the standby, turning the power off and on, waited for the flashing lights, remove finger and waited. The puck will flash with a white light and the SKY logo comes on the screen then its off again. Been trying for the last 2 hours but no joy. Does anyone else have any guidance. I've even put new batteries in the remote but nothing seems to work to get it to start up as usually does
19 Sep 2024 05:47 PM
Looks like the issue is with restarting or switching on. We were fine but noticed that the channels were distorted slightly whilst watching itv. Waited till the ad break and soft restarted the device, wish I hadn't now. Have to make conversation with the OH now 😉