What am I paying for

[Paul380]

I can receive no answer at the telephone. I have been without TV services for almost 3 days. With 3 children at home. I request a replacement sky glass or a complete refund.

[Sandra1957]

Sky glass still not working tv won't even switch on 3 days now

[ChrisW9]

My sky glass has been off since Friday. Tried rebooting and installing passwords god knows how many times. I've just borrowed an old Ethernet cable and it's worked first time. Up and running within 5 minutes of connecting tv to router. Wish I thought of it sooner. 

[bradley1234]

I have 4 sky pucks 3 work and 1 wont come on I have tried resetting it a few times with no joy .It is now 2 days since it went off and as usual sky are nowhere to be seen when there is a problem. On hold for over an hour then I gave up and all you get is our engineers are working on it,joke after 2 days. Can sky actually fix the issue or if not just send a new puck out. The puck in question is only 2 weeks old. A reply from sky would be nice but has anybody else had a similar issue ?

[GD1]

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@Paul380 wrote:
I can receive no answer at the telephone. I have been without TV services for almost 3 days. With 3 children at home. I request a replacement sky glass or a complete refund.

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You won't get a refund or replacement set by posting here, have you actually tried the recovery steps posted both in this thread & the Sky help pages in the last day?

It won;t correct itself it needs customer intervention. See post 2 of this thread.

[Sandra1957]

Feel your pain why don't be honest and say we cannot sort out at moment,Definitely require some sort off refund it's now becoming irritating.Hour plus on phone waiting for them to say we are working on it.

[LIFETISABALL13]

Absolutely disgusted at the lack of customer support, we have been ringing constantly since yesterday and it just cuts off , we can't access online support. This sky glass is crap and it's gone as soon as the contract is up. No doubt they'll still be charging us even though we have no service

[GD1]

@Sandra1957  Have you followed the full steps in the post marked as answer (post 2)?

[Paulbuckland557]

If they're honest they'd probably be saying "we forced an update across the network which broke everything. Now we are pa picking as we can't fix it, so have taken all customer service representatives away from the phones for the time being.

We have no idea how long to fix it, so good luck everyone...."

[JennyWrennie70]

Sky glass not worked since Thursday followed instructions can't get past "linking unsuccessful " looks like my account I mixed up with my ex partner which I assume is why I can't enter the on screen code

Am at my wits end no tv for 2 days

[Kdoodle]

Yes and yes. 😞

[NICKRANGER1]

Yup,  SKY glass is **bleep** 

[Jporch316]

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@Paulbuckland557 wrote:

Thanks for the recommendation lettuce.

However, I tried allllll of that before.

Tried again just now.

Used my mobile, on 5g (not connected to my home wifi), and cleared all web history, cookies etc.

Still it will not activate. 

Mobile on Web page says successfully activated. Glass does nothing.....:(

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Are you logged in with the correct sky id for your television ? Some users have two sky id s - one for mobile and one for tv 

[Reilly9]

Mine still off - managed to get through on phone said give it another 24 hours- I asked about compensation for lack of tv - he did not know ! So I presume that means no !

[Cdrw111]