Sky glass down and no one answering our calls

[GD1]

@Reilly9  The set won't correct itself and the advise to wait 24 hours seems to be incorrect as there are steps posted in post 2 of this thread that should work for most people, have your tried these steps at all?

[LIFETISABALL13]

We should all just take our TV's in to store, that's where I'm heading on Monday

[Michelle158]

Mine is the same but i can't even get past software updating screen. Really annoying. 

[Jporch316]

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@Reilly9 wrote:

Mine still off - managed to get through on phone said give it another 24 hours- I asked about compensation for lack of tv - he did not know ! So I presume that means no !

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The fix was issued this morning..... it's on post 2 of this thread 

[GD1]

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@LIFETISABALL13 wrote:

We should all just take our TV's in to store, that's where I'm heading on Monday

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Have you tried the steps in this thread?  Post 2?   

[Nella]

I still have no sky glass this is not acceptable.  You can't even speak to anyone.  I have done all the resets as stated and still nothing.  I hope I get a rebate

[Jporch316]

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@Nella wrote:

I still have no sky glass this is not acceptable.  You can't even speak to anyone.  I have done all the resets as stated and still nothing.  I hope I get a rebate

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Where is the fix not working for you?

[Reilly9]

Yes tried steps but when I go to activate on sky website it will not let me - says there is a problem in area

[GD1]

@Reilly9  You are using the correct Sky id for Glass?  Have you tried private/incognito mode on your browser, you need to be logged into your sky account 1st before going to the activation link.

[Jånet]

I have restarted my sky glass and it updated software. Now it shows an activation code but when I log into sky and go to the activate page, it says Oops something went wrong. Is there still a problem at your end or am I doing something wrong?

[GJ67]

I'm at my wits end trying to get some actual help from Sky. Friday morning I discovered I had no Glass TV. 

After following the given process I ended up with a six digit code to enter online and link to my account.

Do far so good, but after logging in I'm asked for my postcode, which isn't recognised despite living here for nearly thirty years!

After two days of phone calls, including two hours (!) today and explaining in detail each time and after wairages being told they are not tech people, I'm dumped into a never ending black hole awaiting help that never comes.

I need someone to help clear the 'postcode incorrect' barrier, to enter the code to link my TV and account so I can watch TV. Not hard you may think, but actually getting help seems nigh on impossible, whatever phone number or extension I get. No way to email a complaint or discuss with someone authorised to help.

It shouldn't be this hard to get a basic level of customer service.  Advice welcome...

[Paulbuckland557]

I only have the one sky ID and one Glass

[Reilly9]

That's the same message I am getting

[GD1]

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@Jånet wrote:

I have restarted my sky glass and it updated software. Now it shows an activation code but when I log into sky and go to the activate page, it says Oops something went wrong. Is there still a problem at your end or am I doing something wrong?

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Make sure that the Sky ID you are using is the correct one, also try logging into your Sky account befopre follwoing the activation link.  if that fails try using private/incognito option on your browser.

[johnnysuits]

My service checker says there is a service issue in my area however the guy next door has sky glass and his is working fine 🤷‍♂️🤷‍♂️🤷‍♂️