Sky Glass Power up Issues 19-9-24

[TimmyBGood]

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@Lucy138 wrote:

@KevNewMedia hi, I can't switch it on at the mains and hold the power buttons down at the same time. It's too far away. And I don't have anyone to help so this either. Is there another way please? 

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With a Glass television it can be really awkward if the power socket is to the left of the set (as ours is) with the button on the right.

One possibility may be to rig up a temporary power setup using a trailing extension lead, and then hold the button while inserting the plug into a multiway trailing socket.

Obviously it's really important to be careful if moving the set around as it's awkwardly heavy and not particularly stable on its base.

[AlfAlb]

Try the hard reset

It just worked

😀

[Eastender]

It's a nigthmare sky need to get their act together not good service we are all tv addicts 

[Droichead]

I have followed the steps outlined and gotten as far as entering my PIN to finish setting my puck up.

I keep getting a message that my PIN is incorrect, I have reset it and it's not working. Any ideas how I can resolve this?

[Tina471]

I still have no sky glass TV either, nothing is happening when I try all of the steps this really isn't good enough !!!!! 1 hour 20mins on the phone to be given a text come on sky a company as big as yours this should of been fixed hours ago .

[Vickim8558]

Yes can't get past network setup, even though my BB is fine. It's been like this since this morning. I've spoken with Sky 4 times & nobody can help. 

[AlfAlb]

Hi

Youre right

I had 8 tvs replacements 

TRY the hard reset

it just worked now

[Nikkipender719]

I've tried both hard reset and the steps sky have given me many times. Stuck on the pin page, I'm in Cannock WS11 so maybe this is being sorted by area 

[Eastender]

Buy smart plug will do trick

[Garylux]

Yes same problem since last night but the phone line will not let you speak to anyone. Do you have any idea what we have to do or just wait!

[Leo-lion123]

Have given uo now if sky cant be bothered to answer phone maybe i will have to think about going with another provider how hard is it to pick up a phone taking money from bank account every month but wont help you bad service 

[Booyah]

Is there a general problem with the Sky in relation to the pucks at the moment? Is it a software or hardware issue? Should I be asking for a replacement puck as twice in 2 days I've had to re-set up from scratch taking half hour each time? Initial issue is white light flashing, Sky coming up on tv screen then going off and no signal. 

[Michael1231]

Hi this has happened to me aswell

[TimmyBGood]

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@LiamFletcher wrote:

 in my account it still says there is an outage in my area 

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That appears to be very poor wording generated by the Service Checker.  There's no known 'area' affect going on here.

[Eastender]

I think we need to wait hopfully we will be up and running by tomorrow if not sky have a lot to answer to