Sky glass won’t connect to broadband

[Caldey]

My parents sky glass wouldn't switch on. We've managed to resolve this but the TV now won't connect to the broadband. I've tried unplugging the TV and router and then turning on again and it won't work. I've been on hold for over 30 minutes to the helpline with no answer. Has anyone got any other suggestions .

[Caldey]

@KevNewMedia are you able to help? I've now been on hold for 40 minutes. I've tried the online bot. I don't know what else to do

[KMH7]

Had this issue since last night. Tv just won't connect to the internet by WPS or Wi-Fi. Managed to find an Ethernet cable & it connected straight away & updated. Am going to leave connected for now & reset to Wi-Fi once all the issues are sorted at Skys end. 

[Jnandu]

Same problem. Finally got the Sky Glass to tunr on. Trying to connect to router, put in password and it just says network error. Getting fed up now. I'm getting no answers.

[Anomouslypost12]

We have exactly the same issue!  We have had so many problems with sky glass it's very frustrating. I was told to connect with an Ethernet cable which I don't have or ask a family member or friend for one!  It's been off all day now!

 If anyone is thinking of sky glass and have high internet use in the house - don't bother. 

[skyglassuser1]

Similar issue here having done the fix multiple times 

Keep putting the WiFi password in, keeps telling us it cannot connect to the broadband 

[Kimberley6482]

Yep same here. This is the 3rd day of no connection 😡

[Anomouslypost12]

I did manage to get an Ethernet cable to connect the TV and broadband. The TV updated straight away and is now working. This is not ideal as not everyone will be able to do this and we shouldn't have to be borrowing cables from people to get the TV working!

[Smittie]

Having same problems here 3 days now it's a joke paying for Sky that I can't watch 

[Havill]

I'm exactly the same the last time my tv was working was Thursday nite nothing is working and I'm just going round in circles can't get to speak to anyone  been on hold for more than 30 mins discusting as my sky tv bill is expensive enough without it goin wrong so annoying 

hope we get compensated !!!!

[Cath581]

I have exactly same problem. Been on the phone twice and all I got was a link sent for exactly the same things I have followed. This is 2nd day and getting no where

[Mario_F]

Same issue. Can't connect Sky Glass or the Sky puck to internet. Tried Ethernet and WiFi. Internet is working perfectly in the rest of the house. The help bot is no help and nothing on Sky re internet connection problem...and still on hold to Sky for an hour!

[Havill]

I'm starting too get **bleep** off sky glass went down at 5am  yesterday morning 

they know there is a major issue doesn't matter how many times How many times you reboot your TV nothing is happening. Been on the phone twice half an hour time and nothing can't get to speak to anyone. Not a very happy customer at all.

[skyglassuser1]

Can confirm that using a mobile hotspot worked for us

Once the software update had happened it was quite happy to connect back to our broadband router without so much as having to put the password in

[Dino4]

Third day without been able to connect. Followed all the instructions to reset to no avail. Really disappointed and can't wait to finish my contract any move away from this.