Sky glass won’t connect to broadband

[Caldey]

My parents sky glass wouldn't switch on. We've managed to resolve this but the TV now won't connect to the broadband. I've tried unplugging the TV and router and then turning on again and it won't work. I've been on hold for over 30 minutes to the helpline with no answer. Has anyone got any other suggestions .

[Caldey]

@KevNewMedia are you able to help? I've now been on hold for 40 minutes. I've tried the online bot. I don't know what else to do

[KMH7]

Had this issue since last night. Tv just won't connect to the internet by WPS or Wi-Fi. Managed to find an Ethernet cable & it connected straight away & updated. Am going to leave connected for now & reset to Wi-Fi once all the issues are sorted at Skys end. 

[Jnandu]

Same problem. Finally got the Sky Glass to tunr on. Trying to connect to router, put in password and it just says network error. Getting fed up now. I'm getting no answers.

[Anomouslypost12]

We have exactly the same issue!  We have had so many problems with sky glass it's very frustrating. I was told to connect with an Ethernet cable which I don't have or ask a family member or friend for one!  It's been off all day now!

 If anyone is thinking of sky glass and have high internet use in the house - don't bother. 

[skyglassuser1]

Similar issue here having done the fix multiple times 

Keep putting the WiFi password in, keeps telling us it cannot connect to the broadband 

[Kimberley6482]

Yep same here. This is the 3rd day of no connection 😡