Sky Glass Power up Issues 19-9-24

[Paul+Dray]

On a serious note, I'm not actually sure how they are going to be able to fix this over the air as the puck is essentially caught in a continuous loop of coming out of standby to show startup logo and then switching to standby for a brief time and repeat.. Sky sending an update command (when they finally fix it) will have to catch it at the right time one presumes 🤔

I could do the Recover Puck procedure but I kind of just want to wait for Sky to fix it without any intervention from me.

[pjohng]

Yes Lucy just unplug from the back of the puck box.

[DjIce1983]

Same here 

[Sallyw11]

Will Sky services be resumed soon?

[AdamRD]

Up and running here, South Wales. Still can't believe I couldn't even turn the actual telly unit on while Sky went on the fritz. This really needs addressing if this ever happens again. 

[AlfAlb]

Hi

the hard reset worked now

Thx

[MrsS2509]

I've tried the reset. Left it unplugged overnight. Attempted again. Still not working. Tried calling Sky and after 45 minutes the line said call again later and disconnected. 

Hasn't been working for 24 hours now, not sure what to do next. 

[Killgore77]

It worked for me, the TV came back on BUT the TV will not recognise my Router now. Even though I have input all the correct information and tried WPS, don't have a wire long enough to try physical connection. 

Any advice on this? 

[Kristinebateman]

Is anyone having trouble getting their stream puck to work since last night. Now it's telling me to link my puck again to set up all over again and my app said its an outage with sky stream

[Lolalooloo]

Same here 😱

[Eastender]

I can't even get a red light on my tv  hopfully will wait to all technicians have sorted problems if still not working will have to phone if I can get through

[Dave220]

Switch glass tv off at plug then hold tv on button at same time as switching plug back on but dont let go of tv on button untill red light flashes it reboots tv then follow instructions I did this this morning and it worked

[Nikkipender719]

I think I may give up 

[Rosmcinulty]

Why won't my sky glass turn on?? I have unplugged it but still nothing apart from the red light flashing at the front of tv

[TimmyBGood]

---

@Lucy138 wrote:

@KevNewMedia hi, I can't switch it on at the mains and hold the power buttons down at the same time. It's too far away. And I don't have anyone to help so this either. Is there another way please? 

---

With a Glass television it can be really awkward if the power socket is to the left of the set (as ours is) with the button on the right.

One possibility may be to rig up a temporary power setup using a trailing extension lead, and then hold the button while inserting the plug into a multiway trailing socket.

Obviously it's really important to be careful if moving the set around as it's awkwardly heavy and not particularly stable on its base.